Systems Administration Team Leader

Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide.

The rich variety of our software, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their projects, as well as in their goals regarding financial inclusion.

Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.

Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the Sopra Steria Group generated a turnover of €4.3 billion in 2020.

Sopra Banking Software works with banks, building societies and other financial services institutions across the world. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.

**The Systems Administrator Team Lead is a pivotal role within our SaaS and Cloud Managed Services Team.

Although hands on technical skills are not a strict requirement for this role, a good understanding of technical concepts and best practices will be important as the team consists of technical resources such as Oracle DBAs and Unix engineers.

**Key Responsibilities**:

- Overall ownership of performance, planning, co-ordination and training for the team.
- Ensure incidents and problems are managed to successful conclusion within SLA targets.
- Ensure appropriate and effective communication is maintained with the customer and internal stakeholders, displaying professionalism at all times.
- Ensure that appropriate levels of resource are available to provide the optimum service at all times in accordance with contractual obligations and company commitments.
- Define and review key performance indicators and ensure performance is monitored and understood.
- Hold regular 1-2-1 sessions with team members, set development targets, monitor progress and drive personal development across the team.
- Create & maintain high level management information data to report on team’s performance.
- Assist financial planning and reporting for Tech Services team.
- Drive continual improvement practices for the team and for all key processes and reoccurring work.
- Ensure the teams processes and procedures are documented, understood and updated frequently

We are interested in hearing from you, if you have most of the following attributes:

- Strong team management and leadership skills
- Experience of managing senior technical resources
- Experience of 24/7/365 incident management and major incident management
- Proven track record of managing / organising a team to complete complex long term projects
- Experience in defining, implementing and tracking KPIs across a team
- Experience in capacity planning & forecasting resource requirements
- Experience in setting objectives & creating training and development plans
- Background/experience in Managed Services offerings
- Experience of outsourced team management
- Experience of working with or knowledge of public cloud environments

If you do not have all of the above experience or skills we would still like to hear from you.

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days, medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.

Sopra Banking Software are proud to be an inclusive employer. This role is supported by flexible working, based from our Dunstable office we offer up to 3 days per week flexible remote working, with 2 days per week office based or on customer sites as required. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.