Customer Support Coordinator

3 days ago

Banbridge, United Kingdom Thompson Aero Seating Full time

The post holder will be responsible for providing support to the P145 Repair Department to ensure the smooth and on time running of the function and meeting our global customers’ needs. The post holder will work directly with our customer base and integrate closely with multiple areas of the TAS business, including Operations, Engineering, Quality & Finance.

**Responsibilities**
- Receiving products for repair in line with Logistics RMA procedure.
- Booking in products to allow the repair process to begin.
- Shipping electrical units to their respective manufacturers who carry out repair and coordinating their return to TAS upon completion of repair.
- Communicating professionally with customers and suppliers, assisting with any queries and providing quotations for repairs.
- Despatching completed orders with accompanying certification paperwork back to the customer.
- Creating and ensuring completed repair packs are scanned and stored correctly after each despatch.
- Maintaining a clean and organised working environment ensuring FOD procedures are always followed.
- Supporting our department by participating in regulatory compliance audits (Internal and external).

**Reward**
- Competitive salary
- Annual bonus (linked to company performance)
- 33 days annual leave (Increase after 5 years' service)
- 37.5 hours per week
- Flexi time working
- £5,000 employee referral bonus
- Health cash plan
- Contributory Salary Sacrifice Pension Scheme
- Holiday Purchase Scheme - Salary Sacrifice
- Cycle to Work Scheme
- Life Assurance Scheme at x4 gross salary
- Competitive enhanced Maternity and Paternity pay
- IVF & Assisted Conception Policy
- Women in Buisness Membership
- Wellbeing Initiatives
- Employee Recognition scheme
- Long Service Awards
- Local charity / sponsorship activities
- Dedicated employee parking
- Discounted Gym membership
- Learning and development opportunities
- Career progression

**Requirements**:
**Essential**
- Minimum of 5 GCSEs to include Maths and English.
- Strong IT skills, particularly Microsoft Office.
- Strong experience in an administrative or coordinator role.

**Desirable**
- Previous working experience within a Manufacturing or Engineering discipline.
- Ability to clearly convey technical content in the written form.
- Organizational skills, such as on time delivery and resource planning.
- Experience in a customer facing role.
- Experience or involvement in Quality/Customer Audits.

**We reserve the right to enhance criteria on shortlisting.**

**Thompson Aero Seating is an Equal Opportunities employer.

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