Funeral Service Operative

As a Funeral Service Operative, you will provide the highest standards of professionalism, integrity, and care to our communities. You will assist our Funeral Directors to arrange and conduct funeral services with the aim, following successful training, to take full responsibility in arranging and conducting Funerals as required.

With the support of our funeral directors, you will learn all aspects of the trade and contribute to the smooth day-to-day running of all aspects of the branch, working closely within a team of Funeral Directors and Administrators.

You will be expected to act as an ambassador for Mark Mitchell Independent Funeral Directors in dealing with the public and to show care and compassion, especially to bereaved families. Flexibility in working hours is essential to meet the needs of the business and you may be asked to work in another branch.

**PERSONAL ATTRIBUTES AND VALUES**
- Full UK Driving Licence
- Professional appearance and immaculately turned out (uniform will be provided)
- Effective communicator and the ability to quickly and naturally establish meaningful relationships with clients
- A commitment to diversity and integrity
- Demonstrating confidence and resilience - even in challenging situations
- Excellent attention to detail
- Highly organised with the ability to successfully multi-task and prioritise workload, manage own time effectively and take ownership of projects and tasks
- Awareness of client confidentiality, information security and data protection
- Open to change and seeking opportunities to improve, including commitment to your own personal development
- Practical and able to solve problems in a logical, safe and systematic way
- Good level of awareness to be able to respond to changing circumstances and environments
- A kind, caring and compassionate nature

**Main Duties & Responsibilities**
- Coordinate the removal of the deceased from private residences, hospitals and nursing homes as required into our care
- Taking responsibility for the general running, tidiness and cleanliness of the workshop, mortuary, including receiving coffins and other deliveries.
- Preparing the deceased for a burial or cremation, including placing them in coffins and preparing them for viewings.
- Perform viewings in the chapel of rest, if required
- Maintaining, washing, cleaning, polishing and driving all vehicles used on MMIFD business, ensuring they look their best internally and externally at all times
- Prepare company fleet vehicles, ensuring they are stocked at all times with all items required to enable you to carry out your duties in a safe and dignified manner
- Receive cremated remains into our care, transfer into the selected casket/urn as required and liaise with the funeral directors to ensure records are kept up to date
- Take part in the out of hours rota for removals and viewings.
- Demonstrate understanding of the importance of your tasks and be able to prioritise throughout the working day
- Carry out vehicle checks, reporting any faults and transporting vehicles or collecting from garages for repair, ensure vehicles are fit for weather conditions
- Drive company fleet vehicles, including on day of funerals, in a safe and considerate manner at all times
- Helping with the preparations before funerals take place, including collecting orders of service, placing flowers in vehicles, ensuring coffins are secured, transporting deceased for viewings including to homes
- Helping with funerals during and afterwards, including bearing coffins, assisting funeral directors, and transporting of deceased.

**Job Types**: Full-time, Permanent

Pay: £23,660.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: MMIFD/FSO1