IT Apprenticeship

Are you ready to launch your career in the dynamic world of IT?

Twentyfour IT Services are thrilled to announce and exceptional opportunity for aspiring individuals to join their team as a Level 3 IT Apprentice Twentyfour IT Services pride themselves on being at the forefront of technological innovation. As a leading IT solution provider, they strive to create an environment that fosters learning, creativity and professional growth. Their commitment to excellence has positioned them as a trusted partner for businesses seeking cutting-edge IT solutions

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Provide first class customer service across the business
- Logging and tracking the details of customer requests and problems as tickets
- Identify the types, categories, severity and urgency of the ticket
- Provide technical and non technical phone support to customers
- Provide remote support and/or remote maintenance
- Control and follow up customer tickets in order to comply with customer's service level agreements

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- £12,500 per annum
- Monday to Friday 8:30am-5:30pm
- 20 days annual leave plus Bank Holidays
- 2 duvet days
- Health insurance
- Half price gym membership after a period of service
- State of the art offices
- Free on-site parking

**Desired Qualities, Skills and Knowledge**:

- A passion for IT
- Confident communicator both written and verbally
- A proactive approach to work
- Good problem solving skills
- Due to the nature of this role a full driving licence and own transport is required
- Grade 4/C in Maths and English GCSE or Functional Skills L2

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Doncaster

Postcode
- DN45PL

Programme
- ICT Support Technician - Level 3

Salary
- £12,500.00

Reference
- J-009923