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Customer Care Executive

2 weeks ago

Twickenham, United Kingdom Compass CE Ltd Full time

**Job role**:
**About Compass CE Ltd**

Compass provides employee engagement, employment and payroll services to recruitment agencies. Our clients include some of the top performing and most exciting recruiters in the UK. Compass is a fast growing small business run by a team with substantial experience in the recruitment, technology and payroll sectors.

**Duties**:

- Answer inbound customer calls and create suitable support tickets
- Escalating inquiries to other team when necessary (e.g. Payroll)
- Assisting customers with payslips and general payroll related questions (full training will be provided)
- Passing customer feedback onto relevant teams or managers
- Make outbound calls, following call scripts as required
- Liaise with recruitment agency consultant clients as well as contractors
- Use CRM database systems and technology to deliver great customer care
- Administrative duties, such as processing and issuing P45’s and P60’s, and the organisation and storage of electronic documents

**Skills and Qualifications**:

- Experience of, or ability to learn to use, CRM systems
- Friendly, patient, able to work in a fast-paced environment, able to work as a team
- Attentive to detail, able to work on deadline, able to prioritise
- Problem-solver, listening skills
- Accurate record-keeping, high standard of written skills, excellent phone manner.
- Previous payroll, or temp recruitment agency experience an advantage but not essential.

**Benefits**:

- Hybrid working
- Private medical insurance (including dental & optical)
- Free parking
- Employee benefits scheme

**Training**:full training on our systems will be provided, as required.

**Place of work**: Hybrid: Twickenham office and home.

**Days**: Part-time fixed days: Tuesday, Wednesday & Friday.

**Hours**: 9am to 5.30pm including one hour lunch (paid)

**Salary**: £12.50 per hour

**Start date**: asap.

Compass is an equal opportunities employer.

**Job Types**: Part-time, Permanent

**Salary**: £12.50 per hour

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- twickenham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- fluent English (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Twickenham