Spoa Team Leader

5 days ago


Ferndown, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

Joining us as a Team Leader in our Single Point of Access (SPoA) service will provide you with a great opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to Healthcare Professionals requiring referral advice and assistance. The SPoA service is available 7am to 11pm, 7 days a week, 365 days a year.

You will be Line managed by the SPoA Duty Manager and be responsible for receiving and managing the receipt of contacts by telephone and other means from healthcare professionals requesting referrals to health care services and advice. You will help to manage other members of the SPoA team through regular 1-1's, appraisals call monitoring and feedback. You will also be required to escalate issues as appropriate to the SPoA Clinical Team Leader.

To provide and ensure a consistently safe, responsive and patient-focused service to those requiring assistance and information from Urgent Care Services for the Trust and represent and uphold the values of the Trust at all times.

Full or part-time hours are available. You must be able to demonstrate flexibility across the hours you can work; including evening; weekends and/or Bank Holidays.


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