Guest Services Supervisor

4 days ago

Portsmouth, United Kingdom Mitie Full time

Job Title - Guest Services Supervisor

Role Level - Supervisory

Team - Guest Services

Location - Gunwharf Quays, Portsmouth

Reporting to - Guest Services Lead

Hours of work - 40 hours per week, five days out of seven, to include evenings and weekends as required.

Pay Rate - £13.82 per hour

**Key Purpose**:
The Guest Services Supervisor oversees daily front-line guest services operations, ensuring a high standard of customer service and satisfaction. This role supervises a team of Guest Service Hosts, manages guest concerns, supports team training and development, and ensures smooth service delivery in line with company standards and policies.

**Key Responsibilities**:
Team Supervision & Leadership- Supervise, schedule, and support guest services staff to ensure smooth operations.
- Provide coaching, guidance, and performance feedback to team members.
- Lead by example in delivering exceptional guest experiences.

Guest Experience- Handle and resolve guest inquiries, complaints, and escalations in a professional and timely manner.
- Ensure a welcoming, clean, and safe environment for all guests.
- Monitor service delivery to ensure high satisfaction and consistency.

Operational Management- Oversee the day-to-day functions of guest services including sign-in/sign-out, information desks, reception, concierge services.
- Maintain accurate records of guest interactions and report trends or recurring issues.
- Coordinate with other departments (e.g., housekeeping, security, maintenance) to ensure seamless service.

Training & Compliance- Assist with onboarding and continuous training of guest services staff.
- Ensure compliance with health and safety, privacy, and company operational policies.

Reporting & Administration- Prepare shift reports, track team performance, and assist with administrative tasks as needed.
- Support management in reviewing and improving guest services processes.

**Requirements**:

- Proven experience in a customer service or guest-facing supervisory role.
- Strong leadership, communication, and conflict-resolution skills.
- Ability to manage multiple tasks and work well under pressure.
- Proficient in using customer service software.
- Flexibility to work various shifts, including weekends, evenings, and holidays.

  • Guest Services Lead

    1 week ago

    Portsmouth, United Kingdom Mitie Full time

    A great opportunity has arisen for a Guest Services Lead at Gunwharf Quays. This is an essential role within the Guest Services Team who will be required to hit the ground running, and to work alongside the team to improve the efficiency of the department. Working in partnership with all areas of the business to deliver a proactive world class customer...

  • Service Supervisor

    2 weeks ago

    Portsmouth, United Kingdom Mist Lounge Full time

    We currently have an excellent opportunity for a Service Supervisor to join our team. This is a great opportunity for a customer focused individual to join an exciting new shisha lounge. As a service supervisor you will be responsible for: - Serving food and beverages in a professional manner with high levels of customer service - Setting and cleaning...

  • Guest Service Assistant

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Kew Green Hotels Full time £12,000 - £24,000 per year

    Job Ref: KGH11048Branch: Holiday Inn Express PortsmouthLocation: Holiday Inn Express PortsmouthSalary/Benefits: £12.21 per hourContract type: CasualHours: Part TimeShift pattern: 06:00 - 02:00Hours per week: 0Posted date: 04/12/2025Closing date: 20/12/2025Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels...

  • Food Services Supervisor/ Restaurant Supervisor

    4 days ago

    Portsmouth, United Kingdom Marriott International, Inc Full time

    **Job Number** 24148014 **Job Category** Food and Beverage & Culinary **Location** Portsmouth Marriott Hotel, Southampton Road, Portsmouth, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Portsmouth Marriott are looking for a Food Services Supervisor wanting to...

  • Breakfast Supervisor

    3 days ago

    Portsmouth, United Kingdom Langstone Quays Hotel Full time

    Located in the Chichester Harbour Area of Outstanding Natural Beauty, the 148-bedroom Langstone Quays Resort offers a stunning harbour-side setting, perfect for getaways and business travel. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with passion for exceptional guest care delivered by enthusiastic...

  • Guest Service Team Member

    2 weeks ago

    Portsmouth, United Kingdom Spinnaker Tower Full time

    **Join our team as a Guest Services Team Member** Do you want create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you! As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable...

  • Guest Service Assistant

    5 days ago

    Portsmouth, United Kingdom Kew Green Group Full time

    Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. This is fixed term contract until...

  • Guest Experience

    5 days ago

    Portsmouth, United Kingdom Kew Green Group Full time

    A leading hotel management company in Portsmouth is seeking a Guest Service Assistant to enhance the guest experience. You will play a key role in welcoming visitors and providing top-notch service across multiple areas of the hotel. Full training will be provided, making this a fantastic chance to kick-start your career in hospitality. The ideal candidate...

  • Guest Services Team Member

    1 week ago

    Portsmouth, United Kingdom Spinnaker Tower Full time

    **Join our team as a Guest Services Team Member** The iconic Spinnaker Tower stands at a soaring 170 metres tall, offering awe-inspiring 23-mile views over Portsmouth, the Solent, the South Downs and the Isle of Wight. From delicious High Teas to mind-boggling virtual reality, nerve-jangling abseils to magical weddings, there are outstanding experiences for...

  • Guest Service Agent

    3 days ago

    Portsmouth, United Kingdom Four Seasons Hotels and Resorts Full time

    About Four SeasonsA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our...