Waiter/waitress

3 days ago

Birmingham, United Kingdom Shrimp Shack Birmingham LTD Full time

In Shrimp Shack we’re dedicated to celebrating the best in Seafood with traditional South African spices, working with suppliers from all around the country to create our signature Seafood dishes
- made with the best quality produce. We're busy year-round, so you’ll need energy and a positive attitude to succeed in our enthusiastic and determined team. All our kitchen products are Halal Certified and all the drinks are alcohol free and that’s where our values stand with the exceptional flavourful food.

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and taking the payment upfront. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

**Responsibilities**:

- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorisation
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests

**Qualifications**
- Restaurant experience
- Serving and bartending skills
- Food safety certification
- Hospitality background
- Food preparation knowledge
- Basic math skills
- Kitchen and culinary experience
- Time management abilities
- Guest services expertise
- Upselling techniques

These qualifications are essential for excelling in the role of a Waiter/Bartender, ensuring exceptional service delivery and customer satisfaction.

Pay: £11.50-£12.00 per hour

Expected hours: 20 - 45 per week

Additional pay:

- Bonus scheme
- Performance bonus
- Tips

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Every weekend
- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: Waiter/Bartender

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