Transport/despatch Coordinator

The Transport/Despatch Coordinator role is based on site in Willerby HU10 6EB & is a key role within our business.
Image Data Group are a family run business with sites in Hull, Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office stationary.
As Transport/Despatch Coordinator, your role is to help ensure the smooth running of the despatch office to ensure our printed products are ready & dispatched correctly in a timely manner.
Your hours of work are 37.5hrs per week working Monday to Friday, 8:30 AM to 5:00 PM, but flexibility is required to accommodate business demands.

**In return for your hard work, you will receive**:

- salary dependent upon age & experience,
- enhanced holiday entitlement (starting 23days moving up to 26days with good attendance & length

of service - plus bank holidays)
- free on site parking,
- cycle to work scheme,
- employee support program,
- Company pension,
- Employee savings club
- and the chance to be part of a family business that values their team members so you are not just a number

**MAIN FUNCTION**:
To work closely with Finishing & Despatch teams to ensure all despatch processes are carried out in a timely manner to ensure customer delivery targets are met.

**KEY TASKS**:
1. Analyse work schedule and assess jobs for despatch, formulating plan for optimum usage of drivers/vehicles ensuring deadlines are met.

2. Prepare jobs for despatch, issuing relevant paperwork, checking status of work, progress chasing work through the finishing process and checking all complete and correct before jobs are loaded.

3. Re-pack and palletise jobs as required, palletising jobs as necessary to ensure despatch is as determined.

4. Analyse delivery destinations and plan drivers’ routes to ensure optimum utilisation of vehicles ensuring deadlines are met.

5. Build and maintain effective working relationships with courier suppliers to ensure company delivery/collection needs are met.

6. Prepare jobs and generate labels for courier despatches ensuring that all required information is correct and in line with customer specification.

7. Arrange additional transport as required and record details on spreadsheet promptly and accurately to ensure up to date records are kept.

8. Ensure proof of delivery records are promptly scanned into the relevant jobs to ensure complete record is kept.

9. Liaise with the Account Management teams to resolve despatch related customer queries in an efficient and timely manner.

10. Using MIS system allocate cost of packing and despatch to jobs to ensure accurate record is held.

11. Conclude fixed cost jobs on MIS system, inputting relevant data and passing info through to the Accounts team for invoicing.

12. To ensure all work related documentation is completed accurately so that a true record is available at times.

13. To work in any department & carry out required duties as directed to contribute to the overall success of the company.

14. Ensure that you comply with the Quality, H&S and Security policies and procedures

15. It is the responsibility of all employees to comply with Health and Safety Legislation and Company Policy; for maintaining safe working conditions including equipment; for drawing attention to hazards and to take reasonable care of themselves and others. You must ensure that all-necessary safety devices and protective equipment is used and co-operate in the operation of the Health & Safety Policy.

N.B. All duties and responsibilities apply, as appropriate, in all areas of the premises.

**PERFORMANCE INDICATORS / TARGETS**:
1. Analysis of POD information to ensure deliveries are accurate and timely.
2. Monitor & evaluate feedback relating to despatch and labelling.
3. General cleanliness/tidiness of all areas.

**KEY SKILLS/KNOWLEDGE REQUIRED**:
1. Previous experience within despatch/similar role highly desirable
2. Knowledge of the Print industry highly desirable
3. Keen eye for detail and high level of accuracy
4. Ability to think ahead and quickly identify potential issues
5. A flexible and adaptable approach
6. An ability to work as part of wider team to meet tight deadlines
7. A willing aptitude to develop new skills
8. A sound general knowledge of the operating procedures
9. To be an effective team member
10. Have the ability to work to tight deadlines and to changing priorities
11. A helpful, resilient and co-operative attitude

All applicants must be UK residents & already have the right to live & work in the UK on a permanent basis.
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