Events Coordinator

6 days ago

Dorking, United Kingdom IHG Full time

**About us**
Wotton House has a fantastic opportunity to join the team as a **Reservations, Groups, Meeting & Events Coordinator**

Wotton House Country Estate Hotel near Dorking, is an estate like no other. In what was once the former seat of the Evelyn family, this 17th-century house has a long tradition of entertaining guests. Here, a mix of original features and 21st-century style set the tone so that all events are memorable: a wedding day like no other, business meetings that become an unexpected pleasure, training that delights and inspires. Dining is relaxed whether it's a meal in the 1877 Restaurant, or a party for 200 with simple yet delicious food. Afternoon tea is served daily in The Morning Room, whilst upstairs; you'll find a collection of beautifully refurbished bedrooms and suites. 13 acres of grounds so our guests explore Italian gardens, Roman temples, manicured lawns and Surrey Hills beyond.

We are looking for a **Reservations, Groups, Meeting & Events Coordinator** who will report to the Head of **Reservations, Groups, Meeting & Events **and **Reservations, Groups, Meeting & Events** Manager, you will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.

**Reservations, Groups, Meeting & Events Coordinator, receive some great benefits**:

- £12.50 per hour
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- Worldwide employee and friends & family hotel room rates
- Discounts on retail and various activities through our benefit portal
- Employee assistance programme 24/7
- Recognition programmes
- Opportunities for career progression and to transfer around the world
- Meals whilst on duty
- Opportunities to get involved in our charitable and community activities
- **Most importantly, we’ll help you grow, and develop you as an individual**

**What we need from you**
Given the nature of this role it’s important that you have some Reservations, Groups, Meeting & Events experience** whether you have previously worked in a hotel in Hotels or destination venues, work in Sales administration role, this may be the role for you. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards.
- Liaise with clients to ensure that accurate details for each event & reservation are obtained
- To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
- Establishing client requirements and identifying how the hotel can facilitate their needs
- Responding to all M&E enquiries in-line with company standard
- Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
- Accurately inputting all enquiries into Sales and Catering system
- Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
- Actively working as part of a team to achieve the department objectives and budget
- Actively consider prevention, recovery, and investigation of any complaints

We’d love to hear from you

**You must meet the legal requirements to work in the UK.**

Job Reference: EMEAA29993

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