Application Specialist

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Job Description
**Purpose**
- Participate in workflow assessment and improvement for new deployments and existing sites.
- Support the Sales Team with new business opportunities - to include onsite demonstrations, tender documentation completion, site visits.
- Advice/Assistance for Support Desk on logged calls/issues
- Specialist Matter Expertise (SME) to Office/Support/Development Team
- Participate in Application Testing for new releases
- Support the Project Management Team managing existing deployments and with new deployments.
- Assist with development of new software and or features and functionality.
- This position is home-based in the UK and requires regular travel.
- Travel is potentially required several times per month at 1-5 days' duration at a time (compensation provided).
- The possibility of advancement opportunities exists, depending on performance, skills and career goals.

**Responsibilities**:

- Provide product training to clinical users (doctors, radiographers, administrators) in person or remotely
- Act as escalation resource to our internal Support team.
- Support customers both onsite and via remote assistance.
- Provide feedback to Support desk/Sales/Development from sites on relevant information.
- Assist with the deployment of new and existing sites which includes demonstrating products to potential customers
- Assist with the development of software including testing and feedback loops.
- Provide Specialist advice to Office based Support and Development Team.
- Review site functionality to assist with improvement to workflows
- Maintain and develop training material for use both internally and externally.
- Maintain accurate records of site visits and training.
- Comply with company policies on computer use, cyber security and mandatory training
- Comply with company policies on Health and Safety.
- Read, understand and comply with the Staff Handbook.
- Ensure data confidentiality is always maintained and that all relevant GDPR are adhered to.

Qualifications
- A sound knowledge of PACS and its associated systems is desirable.
- Previous experience with a Radiology Information System.
- Evidence of effective communication, organisational and problem-solving skills
- Recent experience providing technical support and/or training to users (phone, web and/or in person).
- Availability for regular travel within UK and internationally.
- Ability to work/travel alone or as part of a team.
- UK citizenship or valid UK work permit.
- Valid passport (or the ability to obtain one).
- Valid driver's license.

Competencies:

- Clinical background and/or knowledge of imaging department/organisational working practices desirable
- Proven experience in instruction of transfer of skills and ability to disseminate knowledge to address requirements of all users.
- Positive attitude and professional communication style.
- Ability to speak and write perfectly in English.
- Previous NHS work experience is an asset.

Additional Information

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

**Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US**

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