Delivery Centre Support Worker Early Help Burnley

Salary £24,404 - £25,183 Per Annum | Permanent, Full Time, 37 Hours Per Week | Burnley |

**International Sponsorship **- this role is **not **open to international sponsorship

**Delivery Centre Support Worker**

Reporting to a relevant Senior Family Support Worker, post holders will work in partnership with colleagues across their team, assisting and undertaking tasks which support the safe and smooth day to day operation of Early Help Service centre delivery operations, for children, adults, young people and family groups.

The position will be based in Burnley covering across various bases. Post holders will provide a front facing meet and greet service to all users of one or more nominated neighbourhood centre sites across their team area, dealing with and signposting any general queries which arise as a result of service user self-referrals.

Post holders will undertake directed tasks in relation to recording of service user information in regards their use of neighbourhood centre services. This will involve them updating information on the Early Help Service management information system. Post holders will use personal initiative to maintain an overview of the health and safety of the operating environment and take corrective action to address any issues which arise and/or seek guidance on this from their line manager.

Post holders will work in close cooperation with Neighbourhood Group Workers to create and manage the suitability of the environment in the Neighbourhood Centres for service users, including responsive hygiene/cleanliness, display information, physical environment layout. Post holders may have some involvement in the maintenance of facility standards, in conjunction with premises managers around basic testing, risk assessment and review procedures and contractor liaison where necessary. From time to time, and where appropriate, post holders may also assist with supporting delivery sessions and services to ensure appropriate supervision/ratios are maintained and to support group participants with their participation needs as necessary.

Post holders will build positive relationships with service users, within the confines of their contact with them and build mutual trust and respect. Supporting the service in the delivery and continuous improvement of early help services for children, young people, and families in line with the vision for Children and Families in Lancashire developed by the Children and Families Partnership Board which states; Children, young people and their families are safe, healthy and achieve their full potential To deliver this vision we have agreed some key outcomes:

- Vulnerable children and young people are safe from harm and build resilience.
- Children and young people achieve their full potential in education, learning and future employment.
- Children and young people enjoy heathy lifestyles and know how to help others.
- Children, young people and families have a voice in shaping the support they receive.
- Children and young people live in Lancashire where they can enjoy a good quality of life, be happy and want to stay.

**Closing date is 19th November 2024 at 5pm**
**Interview date - 12th December 2024.**

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.**

Job Description & Person Specification