Order Fulfilment

At Spectrum we are always looking to improve always looking to surround ourselves with great people and bring in new talent who can think of things we’ve never thought of and add something that we don’t have.

As our business and ambitions grow bigger than ever, so does our need to add key personnel to certain functions across the business. Our Order Fulfilment Team is no exception. We are looking for someone who can grow with us and want to help continue our desire to better ourselves.

**Key Responsibilities**:
**Order Processing**:

- Receive, review, and process customer orders accurately and efficiently.
- Coordinate with the sales team to ensure order specifications are clear and complete.
- Verify that credit clearances and thorough checks have been conducted for third-party lease options to ensure suitability and compliance.
- Monitor order status and address any issues or delays proactively.

**Sales Figures Management**:

- Keep sales figures and order data updated in the company's database or CRM system.
- Generate reports on sales performance and order trends for management review.

**Equipment Procurement**:

- Place orders for equipment and supplies as needed, ensuring adequate inventory levels.

**Equipment Setup and Installation**:

- Work closely with the warehouse team to ensure equipment readiness for installation.
- Schedule and coordinate the installation of equipment in a timely manner.
- Liaise with customers and their IT counterparts to collect all pertinent information, facilitating a seamless delivery process.

**Communication and Customer Service**:

- Maintain regular communication with customers and internal stakeholders to provide updates on order status and installation timelines.
- Address any customer enquiries or concerns promptly and professionally.
- Strive to deliver an excellent customer experience throughout the order fulfilment process.

**Documentation Management**:

- Ensure all paperwork related to orders, equipment, and installations is accurate, complete, and properly filed.
- Update and maintain customer records
- Adhere to relevant regulatory requirements and company policies.

**Interdepartmental Collaboration**:

- Work collaboratively with Sales, Support and Warehouse to ensure seamless order fulfilment and resource planning.
- Communicate effectively to coordinate tasks and allocate resources efficiently.

**Skills Requirements**:

- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion, within parameters of instructions given, prescribed routines, and standard operating procedures
- Be able to maintain confidentiality where required
- Must be able to talk, listen and speak clearly on telephone
- Develop positive working relationships with internal and external customers

**Experience Requirements**:

- Have experience of working in a busy office environment
- Have experience in multi-tasking and prioritising workloads
- Have experience with working with complex clients/customers
- Have at least 2 years’ experience of working in a Sales or Admin environment
- Proficient in Excel and general IT literacy - MS Office (Word, and Outlook)

**ABOUT SPECTRUM**

Headquartered on Bridgehead Business Park on the outskirts of Hull, our multi-million pound offices are located close to the Humber Bridge and A63/M62 corridor, allowing for easy access from local areas. Our office in Newcastle is situated in The Catalyst building, a state-of-the-art office complex at the centre of the thriving city.

We offer flexible working arrangements, a generous remuneration package and plenty of holidays. If you’re interested, please submit a CV and covering letter. In your letter, please tell us why you want _this _job.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Work Location: In person