Warranty Controller

2 weeks ago

Bolton, United Kingdom Renault Retail Group Full time

**Warranty Controller - Part time**

**Location**: Bolton BL3 2NU
**Salary**: £15,288 pa + bonus
**Hours**: Part-time, 3 days per week (flexible days), 9am-5pm

**We can offer hybrid working for this role 2 days per week from home.**

We are now seeking an experienced Warranty Controller - Part time to join our Aftersales team at our Bolton dealership.

**About the Role**

- In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:

- Submitting claims using technicians’ reports in line with manufacturer guidelines
- Negotiating with warranty providers and manufacturers to secure rightful reimbursements
- Preparing invoices for internal preparation work, job card management, filing and other admin duties
- Following up outstanding warranty invoices to drive recovery rates
- Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
- Promoting best practice across our regional network to ensure optimal claim success
- You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.

**About You**

We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:

- A proven track record as a Warranty Controller or Senior Service Advisor
- Confidence in handling warranty disputes with professionalism and fairness
- Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
- Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
- The ability to handle sensitive cases with discretion and accuracy
- A self-motivated and organised approach, with the ability to prioritise effectively

**Working Hours**

This role is part-time 21 hours per week, 3 days per week (flexible days), 9am-5pm with 1 hour for lunch. We can offer hybrid working 2 days per week working from home.

**What we can offer you**

- Basic salary of £15,288 pa plus bonus
- 25 days annual leave plus Bank Holidays (pro rata)
- Pension scheme with life assurance
- Gym membership discount
- Cycle-to-work scheme
- Discounts on company products and services
- Manufacturer training

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