Food & Beverage Supervisor

Food & Beverage Supervisor

**Job Purpose**

Heacham Manor Hotel is a place for special food & beverage experience, where unforgettable memories are created. It is the mixture of sights, sounds, scents and service that bring our customers back.

In your role as a F & B Supervisor, you will be required to ensure the smooth and efficient running of the Mulberry Restaurant, Bar and Pavilion to ensure that Breakfast, Lunch, Afternoon Tea, and Dinner shifts operate efficiently and profitably whist maintaining excellent food service standards. You will manage the workflow of the F&B team members by assigning tasks, supporting staff, monitoring results, and reporting to department managers.

The F & B Supervisor will contribute to the efficiency of the F&B department by reviewing and improving processes. The key focus being maintaining excellent customer service and care whilst managing health and safety within the workplace.

As a supervisor you will assist both the Deputy F&B Manager and the F&B Operations Manager in ensuring all F&B Team Members are trained against the department procedures and are competent to deliver consistent standards and customer service.

**The business**

Heacham Manor Hotel is a 52 bedroom, 3 star luxury country house hotel and golf club with a popular AA Rosette Restaurant, set in beautiful parkland close to the stunning North Norfolk beaches, the Victorian seaside town of Hunstanton and the Royal Sandringham Estate. It is part of Searles Leisure Group, a privately owned and successful family run business with over 60 years trading under its belt.

The Pavilion at Heacham Manor is a multi-purpose venue housing a sports bar with adjoining restaurant overlooking the golf course, a lounge bar and terrace with beautiful views across the golf course and out to sea, and a function/events Centre that can accommodate weddings, celebrations, meetings, conferences and more. The building also contains 7 bedrooms, a golf shop, and other facilities for golfers, all of which are set within the new building in the grounds of Heacham Manor Hotel.

**Salary: up to £11.42 per hour **depending on experience,

**Hours: 4.5 hours **including weekends and bank holiday working.

**Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.**

**Company Benefits**
- Free Use of Company facilities including Clubhouse, Children's Sidney Soft Play, Swimming Pools, Splash Pool & Gym.
- Discounts in Searles Leisure Resort Food & Beverage Outlets.
- Discounts at The Mulberry Restaurant at Heacham Manor Hotel.
- Discounts on Golf Memberships.
- Discounts at the Princess Theatre.
- Offers on accommodation at Searles Leisure Resort and Heacham Manor Hotel.

**Job responsibilities**
- Ensuring Quality standards are upheld, engaging with customers, and serving food and drinks in line with the 8 steps of service.
- Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service as detailed by the procedure.
- Support the F&B Team members by clearing tables as necessary.
- Assist with the setup of the function rooms, bar & restaurant for events as required.
- Hold up to date knowledge of Menus and any special events within the establishment.
- Liaise with Deputy F&B Manager to plan workloads and allocate tasks.
- Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards.
- Coordinating the F&B team members and the operation of the Mulberry Restaurant & Bar and Pavilion during scheduled shifts.
- Together with the Deputy F&B Manager, monitor and manage stock bar stock to meet business requirements.
- Ensure all cash handling procedures are carried out at the start, during and at end of shift, monies are correct, securely stored, and cash handling record sheets completed.

**Requirements**:

- Previous experience within a Food & Beverage setting
- Previous experience of leading a team is desirable.
- Food Hygiene Certificate Level 2
- Computer literate with proficiency in Microsoft Office.

**Personal attributes**
- Flexible Schedule, for Working hours
- Excellent Customer Service
- Enthusiastic and energetic team player
- Strong Work Ethic
- Good Timekeeping Skills
- Fast thinking
- Polite and well-mannered with good communication skills.
- Works well in a fast -paced environment.
- Ability to lead a team
- Full valid Driving Licence for UK (Desirable)

**Job Types**: Full-time, Permanent

**Salary**: Up to £11.42 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Flexitime
- Holidays
- Weekend availability

Ability to commute/relocate:

- King's Lynn: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work wee