Patient Coordinator

2 days ago


Newcastle upon Tyne, United Kingdom NRG Full time

**Job Details**:

- **Posted**: 26 days ago
- **Location**: Newcastle upon Tyne, Tyne and Wear
- **Salary**: £20,949
- **Discipline**: Corporate Services
- **Job Ref**: PROF_170044

**Consultant**:
**Anne White**: Recruitment Consultant - Business Support
View Profile

**About the role**:
A not-for-profit organisation who provides services on behalf of the NHS and local authorities are looking to recruit a Patient Coordinator to work in their office on the outskirts of Newcastle. This is a 6-month fixed term contract, working a 37.5 hour week Monday to Friday.

A pivotal role within the organisation, you will be the first point of contact for patients being referred into the service, and act as a liaison between the patient and clinical team. As a Patient Coordinator, you will ensure the patient’s experience is managed efficiently and seamless throughout.

Duties Include:

- First point of contact to respond to referrals or calls from patients
- Follow risk protocols and procedures and liaise with the duty team to make sure any relevant risk is communicated to the clinical team
- Update the CRM with patient information
- Arrange/ cancel patient appointments
- Attend and contribute to staff and role meetings, forums
- Keep records of clinical activity

About you:

- Worked within a high-volume environment, preferably within mental health
- Self-motivateded and able to manage own caseload
- Able to work under pressure and work within the boundaries of confidentiality
- Experience working with the public, either within a healthcare setting or call centre
- Good IT skills
- Preferably experience in nursing, social work, occupational therapy or counselling

This is a fantastic opportunity to join an organisation that really wants to make a difference to their service users’ lives.


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