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Customer Service Assistant
2 weeks ago
Location : London, London 50 Notting Hill Gate, London 112/114 Kensington High Street
Salary Range: £22,626 - £25,140
Agile Working Options: Flexible / Variable Hours
Job Description Summary: A full time branch based opportunity working 35 hours per week
**Job Description**:
This role is based in Chelsea covering their friendly Chelsea, Kensington High Street and Notting Hill Gate branches working 35 hours a week including Saturdays.
Our Client is the UK’s largest Retail and Digital bank, a leading insurer and mortgage lender with millions of customers to please.
And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank brings many exciting rewards
For starters, they’ll give you a competitive starting package of c£22,626 that comes with a bonus opportunity of c5% (and maybe more).
As well as giving you the following benefits:
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through their PerksAtWork scheme.
You’ll also receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you’ll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - their support sustainability
They also have a number of free health and well-being offerings as well as generous maternity/paternity/adoption leave policies.
So you can be sure they’re investing in your future.
So, about the role
Their colleagues are passionate about making a difference to customers, businesses and communities.
Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.
But they’re also driven by a clear purpose: to Help Britain recover
You could be greeting their customers at the welcome desk, helping them at the counter or working on other branch tasks.
And you’ll learn to make the most of your best talent - helping people - using their latest in-branch technologies and digital services.
They just need you to demonstrate the following qualities:
- Honest and genuine, caring about helping people with their finances (no previous banking experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- Acting with care and integrity - taking time to resolve queries and giving their customers confidence in the service you’re providing.
- A genuine teammate - collaborating closely with branch colleagues to ensure your customers’ needs are met.
- The flexibility to work in branches across the area and Saturdays when needed.
What else will they provide?
From Day 1 they’ll provide all the training and support you’ll need and many of their colleagues also go on to gain industry qualifications or careers in the wider Group - there’s a wealth of opportunities.
Together they’ll make it possible
They’re really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let them know if you need any reasonable adjustments made to their recruitment processes, and they’ll try to accommodate them.
They’re driven by a clear purpose; to help Britain recover. Across the Group, their colleagues are focused on making a difference to customers, businesses and communities. With them you’ll have a key role to play in shaping the financial services of thefuture, whilst the scale and reach of their Group means you’ll have many opportunities to learn, grow and develop.
They’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities they serve. Together they’re building a truly inclusive workplace where all of their colleagues havethe opportunity to make a real difference.
