Customer Service

1 day ago


Birmingham, United Kingdom Irish Sea Logistics Ltd Full time

**Job Overview**
We are seeking a dynamic individual to join our team as a Logistics Customer Service professional. The role involves interacting with customers to update them about collections and deliveries. Entering bookings on the freight system. Monitoring customer charges and accruals. Liaising with the sales and transport teams.

Daily contact with our other depots in London and Dublin

**Responsibilities**:

- Utilise phone etiquette to communicate effectively with customers
- Analyse customer needs to offer customised solutions
- Conduct data entry accurately and efficiently
- Upsell products or services to enhance customer experience

**Experience**:

- Proficiency in English is essential
- Strong data entry skills
- Previous experience in customer service or sales is beneficial

Pay: £30,000.00-£40,000.00 per year

**Experience**:

- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 21/10/2024



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