Collections Associate- Mandeville

3 days ago

Manchester, United Kingdom Guardsman Group Full time

**The Role**

The Collections Associate is one of the support functions within the AR department that ensures that all receivable customer transactions executed are compliant, accurate and timely.

**What You'll Be Doing**
- Ensure accuracy of customer account balances by daily monitoring and reviewing of all accounts assigned and ensure that bad debts are maintained at a mínimal level.
- Provide timely feedback on customer’s queries by liaising with relevant individuals/departments.
- Ensure ALL remittance details are received from customers and passed to Cash Management Team.
- Review and analyze accounts and implement new strategies to improve collections, reduce aged receivables and mitigate risks.
- Reconciliation of all customer accounts is to be done monthly where necessary, to resolve discrepancies and facilitate timely payment
- Escalate disputes timely for resolution.
- Maintain or exceed collections target.
- Build and maintain excellent relationships with other departments, working cross functionally to reduce and eliminate any issues that would impact collections.
- Ensure the information collected for payments are correct. I.e. batch number, amount, and cheque details to facilitate accuracy in postings.

**A Little Bit About You**
- Excellent customer service, written and oral communication Skills
- Proficient in Microsoft Excel, Word and Outlook, ACCPAC
- Analytical with knowledge of accounting procedures

**Minimum Qualifications/Experience**
- Diploma in Accounting or Associates Degree or equivalent.
- Minimum of two years working experience in a Receivables Department with focus on credit as well as timely collections of customer balances.

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