Senior Product Designer

2 days ago

Bristol, United Kingdom RAC Full time

**About The Role**:
As a Product Designer at the RAC you will lead the design aspects of a product Squad and act as a central point of reference for the product's overall user experience.

You will be passionate about delivering best-in-class experiences that drive positive business outcomes.

This role requires proven leadership skills and the ability to execute a creative vision

What you will do:

- Work closely and constructively with engineers; product owners and business teams to innovate and devise intuitive, visually appealing solutions that meet both business and user needs.
- Planning and facilitating both qualitative and quantitative research activities including setting up A/B tests, user interviews, and usability testing.
- Using design skills to thoroughly explore problems before analysing and synthesising insights to create solutions.
- Leading and facilitating co-creation sessions with other disciplines to explore problem spaces and ideate potential solutions.
- Comfortable rapidly ideating design solutions, through sketching, wire-framing, user flows and interactive prototyping to clearly communicate design concepts.
- Proactively identify new product improvement opportunities using data, customer insights and competitor analysis.
- Taking a user-centred approach to your work, putting real customer needs at the centre of your thinking, and ensuring that your work is validated with real users.

**About You**:

- Experience of working in a fast-paced, commercial environment with a track record of delivering high-quality work that delivers positive results.
- Experience of self-initiated end-to-end product design work, from research and insight gathering through to ideation, prototyping, testing and handover.
- Familiar with defining research and usability briefs, validating research approaches and translating research outcomes into clearly communicated and feasible design iterations.
- Comfortable presenting ongoing design work at various stages of completion, with a clear rationale, to team members and colleagues of all levels.
- Able to effectively influence and advise business, design and technical colleagues.

**Nice to have**
- Working in a lean and agile environment, as part of collaborative cross-functional teams, with a knowledge of Scrum.
- Experience within financial services regulated business.
- Experience of using Figma, Miro, Confluence, Jira and other modern design/ collaboration and planning tools.
- Design thinking / service design and knowledge of atom design methodology.

**About Us**: The RAC is on a journey to revolutionise the way we provide our differentiated range of driving services to our 13m personal and business members, so we’re looking for problem-solvers and passionate engineers to build digital products with cutting-edge technology.

In partnership with our new shareholder Silver Lake, the global leader in tech investing which has unparalleled technology expertise, we’re executing an organisation-wide digital transformation focusing on adoption of modern tech and tools, customer-led product development and data-driven decision-making. This opportunity may involve working on an app with millions of users, an ecomm platform that processes tens of millions of revenue per year, or technology that supports our patrols to attend 2.3m call-outs each year.

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