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Print Customer Service Representative

2 weeks ago

WaltononThames, United Kingdom Impress Print Services Ltd Full time

Impress Print Services are an award-winning print company in Hersham, Surrey, looking for a reliable Customer Service Representative to join their friendly customer focused team.

We are looking for a pro-active 'can do' Customer Services Representative to help us process print orders and ensure first class customer service experience. This is a superb opportunity to join our buzzing, friendly team.

As well as demonstrating the ability to work well on your own, you will be willing to contribute to the team effort to get the job done and will be flexible.

This is a superb opportunity to be part of our friendly, highly regarded company, and to work on many prestigious accounts.

Impress are an equal opportunities employer.

**Benefits**:

- Annual attendance bonus
- Cycle to work scheme
- Company pension
- Onsite parking

You will need:

- A flexible attitude
- Superb attention to detail.
- A positive can-do approach.
- The ability to adapt to a fast pace and ever-changing environment.
- Have first class communication skills.

The job involves:

- Provide accurate and timely estimates to fulfil client briefs.
- Ensure specifications are clearly understood prior to quoting.
- Liaise with Account Managers and Clients to clarify requirement as necessary.
- Obtain prices from suppliers for outside work to be included in estimates, e.g., for finishing to obtain the most competitive price.
- Fully utilise estimating and production software.
- Book in jobs for printing, ensuring accurate job instructions.
- Prepare client files for print and obtain proof approval.
- Ensure jobs are produced in the most economical way.
- Ensure the job production schedule is adhered to and deadlines are met.
- Liaise with sub-contractors and suppliers.
- Ensure quality standards are maintained throughout production.
- Respond to customers queries.
- Ensure value production options are explored for clients.
- Ensure value returns for Impress.
- Liaise closely with the Account Managers and clients, ensuring optimum conversion rates.
- Contribute positively to the effectiveness of the team.
- Maintain close contact with customers, ensuring customer satisfaction.
- Build and maintain good relationships with suppliers.
- Contribute to the overall effective and smooth running of the company.
- Carry out other tasks as required by the Customer Services Manager

Impress strive to be the best in the business, so if you think you have what it takes, we would love to hear from you.

Training is available & there is scope for progression.

Salary dependent on experience.

40 hours per week, Monday - Friday.

All our workforce share ‘green skills’, the knowledge, abilities, values, and attitudes needed to work, develop, and support our sustainable organisation, industry and the growing green economy.

If you think you have what it takes to fulfil this important role and have a 'customer first' mindset, then we would love to hear from you.

**Experience**:

- Print: 2 years (preferred)
- Customer Service: 1 year (preferred)

**Education**:

- A-Level or equivalent (preferred)

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Walton-On-Thames: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person