Customer Service Account Executive

1 week ago

Rugby, United Kingdom Warrens Full time

Company Description

Would you like to work for an employer that cares about their employees? That provides ongoing training and career development opportunities? Come and join our amazing team at **Warrens**

At **Warrens,** we are passionate about providing a comprehensive storage and logistics service to the largest retailers in the UK, all of whom trust us with their speciality bakery products.

We're looking to recruit experienced **Customer Service Account Executive **on a full-time, permanent basis at one of our sites in** Rugby.**

**Job Description**:
**Shift**: Monday - Friday

**Salary**: £30,797

The main purpose of the Customer Service Account Executive role is to be the single point of contact for the selected customer accounts. To work alongside other internal departments and stakeholders to resolve delivery issues, Claims and POD queries. To maintain and enhance customer relationships, to produce and present service reports and to meet organisational and operational objectives.

Responsible for maintaining, strong, long-term relationships with selected customers and clients, ensuring they receive appropriate support from all areas of the business.
- Support the Development and implementation of customer service policies and procedures.
- Monitor and review processes using customer feedback to propose change and support continuous improvements
- Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment - identify and suggest talent for future role to line management
- Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships
- Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team
- Build and maintain strong relationships with internal and external stakeholders
- Oversee the achievement and maintenance of agreed customer service levels and standards for specific customers
- Maintain agreed KPI’s and report on performance and potential improvements
- Propose and support the implementation of business opportunities for growth and service improvements
- Liaise with company management to support and implement growth strategies
- Support on ad-hoc projects as required
- Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution

**Qualifications**:

- Passion for delivery of excellent customer service within an ever growing business
- Coach, train and motivate team members, be able to influence and steer to produce high end results
- Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities
- A creative approach to problem solving and diplomacy with the client
- Considerable experience working in a customer facing environment
- A detailed understanding of Logistics and despatch operations to be able to manage and advise others

Additional Information
**For helping us to deliver winning solutions and outstanding service to our customers, we offer**:

- Attractive salary
- Training and development
- Career progression opportunities
- Culina Group Reward+ (variety of benefits)
- Pension scheme
- Life Assurance
- Many more

**Click APPLY NOW to #JoinOurWinningTeam and begin your career today

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