Operations Administrator

**Operations Administrator**

**Job Ref**

**51401**

**Location**

**Birmingham**

**Salary**

**£22,681 per annum**
- ABOUT US
- The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828. UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

The Institute of Inner City Learning (IICL) is one of the UWTSD’s four Institutes with campuses in Birmingham and London. The IICL has multiple intakes per annum, delivers continuous learning, teaching and recruitment cycles and operates in an intensely competitive inner-city and multicultural HE environment. The Institute currently has approx. 4,000 non-residential students on Certificates of Higher Education, Honours degrees, Masters and Doctoral programmes, some of which are also taught at weekends.

We are now looking for an Operations Administrator to join our London campus on a full-time, permanent contract, working 37 hours per week
- THE ROLE
- The post is concerned with the delivery of a front-facing support service and behind the scenes administrative support, playing an integral role in delivering an excellent customer and administrative service. The post holder will be expected to work effectively and pro-actively without constant supervision. An essential part of the role will be to support the Campus in its front of house and administrative needs. In order to deliver an effective customer-focused service, flexibility in terms of work, and team support will be vital. The post holder will need to be focused on delivering high quality standards in service and will be expected to have sound knowledge of processes and procedures relating to the Campus’ administration as well as a good working knowledge of the broader aims and objectives of the UWTSD.

The post holder will be responsible for recording, monitoring, and following up of incoming requirements received in person, by phone or electronically and either deal with them or forward them on to the relevant persons. The post holder will be expected to respond to routine enquiries and requests for information independently. The post holder will further be responsible for a variety of administrative tasks appropriate to the grade including scheduling, completing basic financial functions, maintaining key external relationships with University suppliers, and coordinating orders, among others.

Main duties will include:
Precise requirements will vary according to the needs of individual units and senior managers, but could typically include:

- Maintaining effective and professional communication channels
- Providing and maintaining an effective reception and/or helpdesk service for all clients
- Being responsible for maintaining operational documentation accurately
- Undertaking Event, Conference and Room Booking administration and support, including the issuing of function sheets
- Meeting and greeting contractors and internal and external customers for day to day business and functions
- Processing incoming and outgoing mail / deliveries
- Providing administrative support, car parking availability and general site information
- Being responsible for sending mail shots and other marketing materials as required
- Providing support as required for the finance function such as purchase orders, processing / matching supplier invoices, raising internal / external invoices, quotations for approval by nominated individuals and analysing figures
- Undertaking activities relating to operating the Building Management System as well as Quantarc or equivalent
- Adopting and sustaining a professional image, positively promoting the University at all times
- Understanding and appreciating multicultural aspects of all stakeholders in all communications and interactions
- Ensuring appropriate referral to senior team members of issues and incidents
- REQUIREMENTS
- You should have:

- A good level of general education
- Previous experience in providing high quality administrative support
- Evidence of providing high quality customer service
- Ability to demonstrate effective organisational skills
- Good interpersonal and communication skills with the ability to communicate effectively at all levels
- Knowledge of Microsoft Office packages inc. experience of using