Hotel Receptionist

Job description
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To ensure that all reservations and cancellations are processed efficiently.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage or cleanliness problems to the relevant manager
- To administer the general petty cash system and float in an accurate manner.
- To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required.**Customer Relations**
- Welcomes guests as soon as they arrive with due care and attention
- Helps encourage customer loyalty by developing friendly, personalised relationships
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Helps bring certain brand concepts to life on a day-to-day basis
- Respects the reservation commitments in full

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent, Zero hours
Part-time hours: 20-40 per week

**Salary**: From £20,000.00 per year

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- On-site parking
Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability