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Placement Assistant

2 weeks ago

Colchester, United Kingdom Essex County Council Full time

About the role

**Placement Assistant**

Permanent, Full Time

Up to £19,971 per annum

Location: Colchester

Working Style: Anywhere worker

ECC Adult Social Care, through effective practice, is moving towards a transformational shift from a focus on long-term care support, to a model with four key principles: - prevention; early intervention; enablement and safeguarding. This will enable people, their families and carers to be able to access information and tools to live healthily and independently. Providing an opportunity to respond pro-actively to growing service demand in a sustainable way, within the financial constraints of the Council.

The Placement Assistant reviews and verifies a large variety of sourcing requests to ensure they are suitable for allocation, arranging non-complex care packages and placements. The role provides a coordinated administrative support service for the Placement Team, accurately maintaining databases and systems.

The ability to communicate with a wide range of audiences is essential in this role.

This role has a rolling rota to cover core working hours - Monday-Friday, 09:00-18:30 and Saturday, 09:00-17:00 - 37 hours per week.

**Accountabilities**
- Respond to all incoming requests and queries to allocate work appropriately across the teams. Investigating and responding to a range of complex and non-complex queries, including payment issues.
- Responsible for ensuring referrals are checked and contain the required information included to enable effective sourcing. Support the Placement Team to understand market capacity, maintaining provider suspension information and escalating provider failures/hand backs of care.
- Responsible for processing incoming hospital admission notifications, suspensions, terminations and restarts of care by liaising with external, internal partners, Service Users and their representatives to ensure timely commencement of appropriate services.
- Responsible for processing incoming package change requests, liaising with external and internal partners, Service Users and their representatives, to ensure changes are recorded accurately and promptly on the Mosaic Social Care Management System.
- Source respite care placements and a variety of related services, to manage voids within respite services adhering to framework guidelines.
- Responsible for ensuring purchase order agreements on TCS or the Mosaic Social Care Management System are processed accurately and in a timely way to make certain prompt payment of providers. Maintain up-to-date information on all recording systems.
- Responsible for ensuring appropriate follow-up action is taken by internal teams or service providers regarding paperwork, such as monitoring receipt of purchase orders or other documents, providing reminders if required.
- Maintain a good knowledge and understanding of Safeguarding and be confident in the process around escalating provider concerns or safeguards.
- Represent the Placement Team on project and consultation groups, to ensure any knowledge and information is shared with colleagues.

**About You**
- Educated to RQF level 3 (A level) or equivalent by experience.
- Experience of working in an administrative environment, knowledge of a Health or Social Care setting is desirable.
- Experience of using IT packages, including Microsoft Office suite of programmes and a client database system.
- Evidence of team working and understanding different roles.
- Knowledge of requirements of Caldicott, Data Protection and Freedom of Information legislation is desirable.
- Good communication skills, both verbal and written, with the ability to adapt style to a wide range of audiences.

To read more about us please visit: Adult Social Care

**Why Essex?** Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward

To view our Organisational Behaviours information please follow this link.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**

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