Senior Support Coach

**Job Title**: Senior Support Coach Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access) Salary: £28,600 Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working. About the Role We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community.
Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment. Key Responsibilities further Include: Delivering effective 1:1 and group-based support for residents/participants in line with support plans Providing specialist advice and guidance to the team and residents Acting as the first point of contact in the absence of management Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards Supporting residents to access relevant networks, training, life skills, and community resources Promoting resident participation in the design and running of service activities Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives Deputising for management when required. About You We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases.
You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example. As a Senior Support Coach, youll be someone who thrives in a fast-paced and ever-changing environment. Youre able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure.
Youre not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered. Were looking for someone who is: A natural leader, confident in guiding colleagues and supporting service delivery Proactive and solution-focused, able to identify and respond to challenges A confident communicator who can build strong, purposeful relationships Organised and detail-oriented, with strong administrative and record-keeping skills Knowledgeable of safeguarding practices, risk management, and resident engagement Values-driven, and committed to equality, diversity, and inclusion Comfortable working in fast-paced, evolving environments with a flexible approach Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Ken