Technical Support Coordinator

2 weeks ago

Ealing, United Kingdom 360 Resourcing Solutions Full time

**Technical Support Coordinator (in house)**

**Office based, no hybrid/remote. Must be commutable to West Ealing**

**£30,000 - £35,000 DOE**

**Duties include (but are not limited to)**:

- Troubleshooting internal PC, printer and network issues
- Troubleshooting the clients’ network and telephony issues with assistance from our network and telephony support providers
- Producing 2D and 3D floorplans for use as marketing materials
- Resolving issues with the building’s technical systems such as access control, CCTV and alarms
- Handling and housekeeping of new users and changes to SharePoint permissions
- Project managing all major IT and Telecoms projects across the portfolio
- Providing technical onboarding for new starters
- Working with IT and telecom suppliers to resolve issues and improve customer service
- Managing backups and recoveries for all systems
- Providing information relating to telecoms billing & procurement matters
- Scrutiny of supplier contracts and the provision of procurement recommendations to senior management
- Review and provide recommendations on cybersecurity measures as well as monitoring and internally communicating potential cyber threats to the Team in addition to providing awareness training.

**Competencies**
- A qualification in at least one ICT discipline
- A basic understanding of networking fundamentals such as IP, DNS and DHCP
- Previous experience in a commercial, technical role
- A positive approach and good customer facing skills
- Excellent written and verbal communication skills
- Good organisational skills with the ability to manage deadlines and prioritise tasks
- A flexible approach to working from other centre locations as required
- An ability to be goal driven and work as self-starter

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