Clinic Administrator

1 week ago

Leicester, United Kingdom Ultrasound Plus Ltd Full time

working Hours: Part-time, flexible working hours and must be available to work weekend shifts.

Key Responsibilities:
Greet customers and demonstrate exemplary customer service and care throughout each appointment.

In addition you will work with the Sonographer and the clinic manager within the three operational roles. You must be versatile and be able to do all roles to a high standard: Reception, Media & Chaperone.

1.) Reception
- Greet customers and their families in a friendly and polite manner.
- Book customers into the clinic as they arrive
- Take cash and card payments
- Clean down key equipment at the beginning of each clinic and ensure that the high standard of cleanliness is maintained throughout the clinic

2.) Media
- Import images from the scan machine and produce customers prints and reports
- Transfer digital images
- Check the documentation filled out in the scan room has been completed fully to meet the requirements of CQC.
- Keep the area clean and tidy and ready for each customer
- Ensure each customer is fully satisfied with the service before they leave.
- Clean down key equipment at the beginning of each clinic and ensure that the high standard of cleanliness is maintained throughout the clinic

3.) Chaperoning
- Provide the vital link between the Sonographer completing the ultrasound scans and the customer ensuring that from the moment they arrives, their experience is good.
- Build a rapport with each and every customer.
- Read the room and connect with all of our customers and make them feel welcome and at ease
- Complete all wellbeing reports in full
- Support the Sonographer throughout the scan process allowing them to concentrate on the technical aspects of the scan
- Deal with customers with compassion and empathy as the primary objective to include any sensitive situations.
- Clean down key equipment at the beginning of each clinic and ensure that the high standard of cleanliness is maintained throughout the clinic.

Qualifications:
Strong customer service and communication skills
Sales experience desired but not essential
Ability to multitask and prioritize in a fast-paced environment
Willingness to learn, develop and progress
Proven ability to work well in a team
Basic computer skills, including proficiency in Microsoft Office
Experience in a similar role is preferred but not essential.

This role is for evenings up to 9pm and weekends. Are you happy to work a mix of these hours?
Experience: Receptionist/Sales: 1 year (preferred)

Full training will be provided. This role is not for students. We are looking for someone is wanting to pursue a career and grow with us for a long time to come

**Job Type**: Part-time
Part-time hours: 8-12 per week

**Salary**: £10.50-£11.00 per hour

Schedule:

- Every weekend
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leicester, LE2 0PF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist/Sales: 1 year (preferred)
- Administrator: 1 year (preferred)

Work Location: In person

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