Credit Controller Supervisor

3 days ago

Swindon, United Kingdom Page Personnel Finance Full time

The key objective of the **Accounts Receivable Supervisor** is to motivate, coach, mentor and aid the team of 5+ Collections Analysts, with the primary aim of driving cash collections. Responsible for the assignment of accounts to the team,assisting to resolve complex customer queries, dealing with escalations, producing AR reports, and managing a portfolio of accounts; all whilst following to the company's policies and procedure.

**Client Details**

A leading multi-million pound international pharmaceutical business based in Swindon. They provide advanced delivery technologies, development, and manufacturing solutions for drugs, biologics, cell and gene therapies, and consumer health products. The companyoffers a wide range of services including drug development, clinical supply, commercial manufacturing and packaging.

**Description**
- Supervise, motivate, and mentor the collections team
- Aid and guide the team on day-to-day collections activities and priorities.
- Responsible for managing a portfolio of key and/or complex accounts, as assigned
- Drive collections activities to ensure timely payments by customers
- Be the point of escalation for collections queries or issues
- Review, investigate and follow up on customer disputes to ensure these are resolved promptly.
- Responsible for generating and manipulating AR reports and distributing these internally, as required
- Develop relationships with internal stakeholders to drive prompt resolutions to outstanding queries
- Monitoring and reporting the performance of the collections team to Management.

**Profile**
- Minimum 5 GCSE's (or equivalent) including Maths & English
- Demonstrable Account Receivable experience
- Previous supervisory experience including demonstration of coaching/training team members
- Experience of dealing with B2B collections activities including resolving and reconciling complex account issues
- Excellent oral and written communication skills
- Decent understanding of Excel
- V look ups, Pivot tables
- Ability to have difficult conversations with tact and diplomacy
- Previous experience with web billing (uploading to customer portals) would be beneficial
- JD Edwards/Oracle/QAD/SAP ERP system knowledge would be advantageous
- 2-3 years credit control experience
- Experience in supporting the team, supervising, and coaching

**Job Offer**
- £28,000- £30,000 yearly salary
- Full time
- Permanent
- Hybrid working
- Flexi working hours
- Annual bonus
- 8% pension
- 24 days holiday plus bank holidays
- Annual Merit increase
- Bupa healthcare

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