Fulfilment Executive
2 weeks ago
**About Us**
Biomel is the UK’s leading plant-based gut health brand We are an innovative and dynamic company focused on creating delicious and effective gut-friendly products that promotes overall health and well-being because at Biomel we believe your gut is at the heart of your health.
This is your opportunity to kick-start your career in Supply Chain Management as part of a fast-growing and exciting brand in the food industry
**Job Opportunity**
We are looking for a highly motivated and customer-centric individual with a passion for delivering results to join our growing team at Biomel as a Fulfilment Executive. In this role, you will ensure orders are delivered to customers within target delivery times while creating an exceptional customer service experience. You will be part of a dynamic and inclusive team where collaboration is welcomed at every level This role offers the opportunity to grow and can be a stepping stone to future career prospects within Supply Chain and Operations.
**Responsibilities**
- Oversee order fulfilment through various platforms and courier partners.
- Ensure smooth daily operations by collaborating closely with warehouse and customer service teams.
- Maintain close communication and coordination with all stakeholders to ensure effective execution.
- Manage inventory/stock and maintain traceability records.
- Collaborate and coordinate with cross-functional teams, including sales, marketing, and product development, to address customer needs and enhance the overall customer experience.
- Contribute to the development of customer success strategies and initiatives to drive customer loyalty and retention.
- Identify and recommend improvements to fulfilment processes to enhance efficiency and customer satisfaction.
- Manage the entire order fulfilment process from order receipt to delivery.
- Coordinate with suppliers and logistics partners to ensure timely delivery of goods.
- Process documents and labels for the warehouse team for pick and pack orders.
**What we are looking for**
- Strong organizational and communication skills with great attention to detail.
- Excellent time management skills.
- Proactive, resourceful, and able to solve problems independently.
- Capable of working well under pressure and managing multiple tasks simultaneously.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficient in computer skills, including Microsoft Office.
If you are enthusiastic about making a positive impact on people's lives and helping them achieve optimal health, we would love to hear from you.
Please submit your resume and cover letter detailing why you'd be an excellent fit for the Order Fulfilment Executive role at Biomel - Love Your Gut.
Location: Park Royal, London NW10 7QQ
**Job Types**: Full-time, Permanent
Pay: £28,000.00-£29,000.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Company pension
- Employee stock ownership plan
- Free or subsidised travel
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London NW10 7QQ: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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