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Primary Care Coordinator

2 weeks ago

Haywards Heath, United Kingdom Alliance for Better Care Full time

**Responsible to**: Practice Manager

**Proposed salary**: Band 4.1 - 4.7 on the ABC pay scale which is equivalent to £22,607.47 - £25,459.68 per annum dependent on experience (pro rata)

**Hours of work**: Full time / Part time considered

**Base**:Will work in one of the four network practices as detailed below as well as time dedicated to training and networking. Main practice base to be confirmed on appointment.

**Tenure**: Permanent

**Job Summary**:
About Alliance for Better Care CIC Alliance for Better Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community.

As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area.

We work with - and listen to - our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.

**Practices**

This role is to support the smooth co-ordination of patient care at Lindfield Medical Centre.

**Key Responsibilities and Duties**
- To work within one of the four core member practices of the Primary Care Network.
- Prepare information and test requests for GP’s and patients
- Manage Patient waiting lists and appointments
- To help and assist with co-ordination of patient contact for annual chronic disease reviews to help hit QOF and IIF targets
- Assist the practice team with the planning and scheduling of annual recalls with in the QOF year.
- Work as part of a team to carry out searches and audits to ensure patients’ needs and records are kept up to date and accurate.
- Use information gained from searches and audits to arrange appointments, immunisation recalls and health checks in line with locally commissioned services (examples are blood test appointments, asthma reviews, coil fittings)
- Provide additional administrative support to the workflow redirection team processing incoming documentation in a timely manner as needed.
- Encourage the uptake of our digital tools to support patient care
- To talk to patients, and where appropriate their families and/or carers, on the practice premises, remotely by telephone or video.
- Dealing with patient queries, tasks and delivering messages from both the Clinical and Admin practice team.
- Assist with planning for vaccines and ordering of stock for flu vaccines, and others if needed
- At times you will be required to support adult patients and assist them through the healthcare system by acting as a patient advocate and navigator, empowering them and educating them to promote and support their independence.

**Managing a caseload**
- At times you may need to help patients understand their condition by liaising with clinical colleagues, especially the practice pharmacists/medicines team, regarding their medication. Aim for patients to have specific instructions regarding their medication and understand how they access repeat prescriptions and reviews.
- With the help of relevant clinical colleagues, develop a care plan to address patients’ personal health care needs. Ensure care plans are maintained, updated, and uploaded to all relevant systems for sharing with other providers, including SystmOne and ShareMyCare.
- Educate patients (and if applicable and if appropriate consent is in place, their carers or family) about their condition and medication, and give them specific instructions as required by the clinical team
- Promote clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
- Assist and empower the patient to consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.

**Linking with other services**
- Signpost team members, service users and carers to relevant services including the PCN Social Prescribing Link Worker Service if appropriate.
- Liaise with PCN clinicians responsible for frailty regarding patients that are identified as needing ongoing support.
- Liaise with PCN services as they develop e.g. shared phlebotomy service

**Record Keeping**
- Keep accurate and up-to-date records of contact with patients, carers and professionals, including use of SystmOne to record patient contact on the medical record.
- Use accurate SNOMED codes to record patient contacts and interventions, mainly via the use of provided templates, for audit purposes and monitoring and measuring outcomes.
- Manage reporting required and associated within the DES specifications for required services

**General Responsibilities**
- Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
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