Customer Care Academy Technical Trainer

1 week ago

Edinburgh, United Kingdom Aegon UK Full time

Job Description Summary

Customer Care Academy Technical Trainer (Edinburgh)

Job Description
- Customer Care Academy Technical Trainer (Edinburgh)
- Permanent
- Location: Edinburgh - Hybrid (typically 2 days in the office per week, 3 from home)
- Salary: A competitive salary from £27,200 - £40,800 depending on the experience you can bring
- Closing date: Monday 28 October 2024

We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued - so we’re looking for like-minded people to join us. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

A Customer Care Academy Technical Trainer delivers comprehensive training to Customer Care staff, covering systems, products, processes, and regulations, to equip them with the necessary skills and knowledge for their roles, ensuring an exceptional customer experience.

Your key outcomes:
- Work with Customer Care Coordinator and Academy Consultants to deliver technical training virtually and in-person to Customer Care teams.-
- Support creation and implement foundational training programs using scenario-based learning.-
- Ensure the effective delivery of technical training and associated oversight activities.-
- Develop a good understanding of the platform propositions offered.-
- Develop knowledge of the regulations governing the business, platforms, and products.-
- Understand platform technology, including web functions and back-office systems.-
- Acquire knowledge of investment options available through Aegon’s Platform and at the market level.We’d love to hear from you if you...- Are passionate about supporting new colleagues, ensuring they develop their skills, so they can provide exceptional service to our customers.-
- Excel in delivering training to new and existing colleagues that aligns with Aegon’s vision and purpose, fostering a ‘get it right first time’ culture.-
- Have a knack for creating engaging training environments that encourage participation and discussion.-
- Enjoy using a blended approach to training delivery styles e.g. presentations, scenario-based, e-learning, workshops etc.-
- Have experience using and constructing training within Learning Management and E-Learning systemsWhat’s in it for you?- A non-contributory pension between 8%-12%-
- A discretionary bonus, depending on personal and company performance-
- 34 days leave per year (including bank holidays, pro-rated for part-time)We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

The legal bits
- We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

  • Customer Care Academy Coordinator

    1 week ago

    Edinburgh, United Kingdom Aegon UK Full time

    Job Description Summary Customer Care Academy Coordinator Job Description Customer Care Academy Coordinator Permanent Location: Edinburgh, Peterborough or Witham - Hybrid (typically 2 days in the office per week, 3 from home) **Salary**: A competitive salary from £21,840 - £31,560 depending on the experience you can bring Closing date: Monday 28...

  • Freelance Health and Social Care Trainer

    3 days ago

    Edinburgh, United Kingdom Caring for Care Full time

    We get it and the last thing we would want to do is waste your time. We are asking all applicants to read the job description fully and not to scroll down to the pay section and apply. Why is this important? For many reasons but ultimately your time is valuable and if we are not a good fit at the job description part, we wouldn’t want to take up any...

  • Freelance Clinical Trainer

    3 days ago

    Edinburgh, United Kingdom Caring for Care Full time

    **Freelance Clinical Trainer** **Clinical Educator** **Nurse Trainer** We get it, and the last thing we want to do is waste your time. We ask all applicants to read the job description thoroughly, not scroll down to the pay section, and apply. **Why is this important?** For many reasons, your time is ultimately valuable, and if we are not a good fit...

  • Automotive Technical Trainer

    3 days ago

    Edinburgh, United Kingdom MSX International Full time

    Company DescriptionMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing...

  • Lvm Technical Trainer

    7 days ago

    Edinburgh, United Kingdom GTG Full time

    GTG Training is looking for an Automotive LVM Technical Trainer to join our team in Edinburgh. We offer: - 33 days’ annual leave - Flexible leave - Generous employee discounts - Private healthcare - Workplace pension - and much more Hours Full time: Monday - Friday 8am - 4.30pm About the role As an Automotive Technical Trainer, you will be...

  • Automotive Technical Trainer

    2 weeks ago

    Edinburgh, United Kingdom GTG Full time

    GTG Training is looking for an Automotive Technical Trainer to join our team at Edinburgh. Why choose us? In return for your skills, you will receive one of the best employee benefits packages in the automotive industry which includes: - 33 days’ annual leave - Private healthcare - Generous discounts on vehicle purchases, services, parts, rentals,...

  • Lvm Technical Trainer

    5 days ago

    Edinburgh, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Edinburgh About the role GTG Training is looking for an Automotive LVM Technical Trainer to join our team in Edinburgh. **We offer**: 33 days’ annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension and much more Hours **Full time**: Monday...

  • Lvm Technical Trainer

    2 weeks ago

    Edinburgh, United Kingdom GTG Full time

    GTG Training is looking for an Automotive LVM Technical Trainer to join our team at Edinburgh. Hours Full time: Monday - Friday, 8am - 4.30pm. About the role As an Automotive Technical Trainer, you will be responsible for training apprentices to the highest standards at GTG’s sector-leading training centres as they work towards industry accredited...

  • Automotive Technical Trainer

    2 weeks ago

    Edinburgh, United Kingdom GTG Full time

    GTG Training is looking for an Automotive LVM Technical Trainer to join our team at Edinburgh. Hours Full time: Monday - Friday, 8am - 4.30pm. Overtime may occasionally be required. About the role As an Automotive Technical Trainer, you will be responsible for training apprentices to the highest standards at GTG’s sector-leading training centres as...

  • Dog Trainer

    5 days ago

    Edinburgh, United Kingdom Tail Tales LTD Full time

    Tail Tales Academy is a leading boarding and training company specialising in providing top-quality care and training services to dogs of all breeds and sizes. We are passionate about helping dogs and their owners achieve their full potential and are looking for a dedicated and experienced dog trainer to join our team. **Responsibilities**: - Develop...