Court Usher(Aa)

**_Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone._**

**_Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently_**

**Court Usher**

**Location**: Norwich
**Salary**: £11.44
**Working hours**: FULL TIME: Monday - Friday 8:30am - 5PM.

If you're seeking an engaging opportunity to gain experience working within the Public Sector, we have an opportunity for you Our client situated in Norwich HMCTS are looking for a Court Usher to join their team on a Full Time Temporary basis. In this post, you would play a vital role within the HMCTS, serving as the primary point of contact for all court users involved in hearings. Your responsibilities extend to supporting the administrative staff, ensuring the smooth flow of court proceedings. This role involves direct interaction with members of the public, who may be experiencing anxiety or distress during their court visits. This is a Temporary position, however, is very likely to be extended.

**Key Responsibilities**:

- Strong customer focus and service skills.
- Proficient in IT and Microsoft Software packages.
- Excellent communication and organisational skills.
- Ability to react quickly and professionally when needed.
- Comfortable dealing with sensitivity and professionalism, catering to individuals from all walks of life, some of whom may be vulnerable and under stress.

**Requirements**:

- Previous experience in Administration
- Exceptional communication and listening skills
- The ability to multitask
- Strong organisational and time-management abilities.
- Exceptional Customer Service

**Benefits**:

- Holiday entitlement
- Access to a pension Scheme
- Access to a free on site car park
- Weekly Pay

**_As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer._