Resident Involvement Officer

**Job Title**:Resident Involvement Officer**

**Responsible to**: Housing Manager

**Working Hours**: 35 hours - Monday to Friday

**Important Dates**:

- Interview Date**:Tuesday 4th November 2025**

(Flexitime system in operation between 07:00 - 19:00 - in addition the nature of the RIO’s job is such that the actual hours of duty may vary by agreement with the Housing Manager)

**JOB PURPOSE**

To strengthen relationships between the housing service and residents by developing, delivering, and supporting opportunities for resident involvement. The postholder will ensure residents have a genuine voice in shaping services, policies, and community initiatives, while promoting inclusive and meaningful engagement.

**Key Responsibilities**

**Resident Engagement & Involvement**
- Develop and deliver a range of opportunities for residents to get involved, from formal panels and forums to informal community activities.
- Ensure residents are informed, consulted, and able to influence decisions on housing services, policies, and improvement projects.
- Facilitate focus groups, surveys, workshops, and digital engagement platforms.
- Support and encourage underrepresented groups to participate, ensuring inclusivity and accessibility.

**Community Development**
- Work with residents to develop and support local projects that strengthen community cohesion and wellbeing.
- Identify and nurture resident leaders, providing training and support where needed.
- Promote volunteering, skills development, and partnership opportunities with external organisations.

**Communication & Information Sharing**
- Produce clear, accessible communications (newsletters, bulletins, social media updates) to keep residents informed and engaged.
- Gather resident feedback and ensure it is shared with relevant teams, closing the loop by communicating outcomes back to residents.
- Maintain accurate records of involvement activities and resident feedback.

**Collaboration & Service Improvement**
- Work closely with Independent Living Officers, Area Housing Officers, and external partners to deliver joined-up engagement initiatives.
- Support service reviews, audits, and inspections by providing evidence of resident involvement.
- Monitor and evaluate the impact of resident involvement activities, reporting outcomes to management and residents.

**Person Specification**

**Essential**:

- Experience in community engagement, resident involvement, housing, or related field.
- Strong interpersonal and communication skills, with the ability to engage confidently with diverse groups.
- Knowledge of housing and/or community development issues.
- Ability to design and facilitate meetings, workshops, and community events.
- Excellent organisational skills and the ability to manage multiple projects.
- Commitment to equality, diversity, and inclusion.

**Desirable**:

- Experience working within a housing association or local authority environment for a minimum of 2 years.
- Minimum Housing/social care activity co-ordinator qualifications.
- Understanding of regulatory requirements around resident involvement (e.g., Regulator of Social Housing, Consumer standard guidelines).
- Ability to use digital tools and social media to enhance resident engagement.
- Experience in monitoring, evaluation, and reporting on engagement activities

**Key Competencies**
- Resident-focused approach.
- Partnership working and relationship building.
- Creativity and innovation in engagement methods.
- Problem-solving and adaptability.
- Strong written and verbal communication.

**Job Types**: Full-time, Permanent

Pay: From £30,565.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home

Work Location: In person