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2 weeks ago

Ellesmere Port, United Kingdom Job to Career Full time

Are you a Sales Lead, Assistant Manager or Supervisor looking for your next challenge? Would you like the opportunity to join a large, global, luxury brand at their store in Cheshire Oaks? This is a brand that invests and develops its staff and therefore, we are looking for an ambitious individual that is looking for career progression. Due to the size of this store, and the responsibilities of the role of Sales Lead, this would be best suited to an experienced Assistant Manager in a boutique store or equivalent experience, someone with experience looking after head counts of around 15 and used to working at a very fast pace. As well as a competitive basic salary, this role comes with bonuses, commissions and a benefits package that is above industry standard. This global brand is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For nearly 50 years, their reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. This is a brand where development and progression are actively encouraged and can be seen throughout the business. ‘’All things are possible at this company’’, they don’t merely dream ‘’the impossible dream’’, they do it, they have made it through with their passion, energy, talent and teamwork. **Key Responsibilities** - Opens/closes store autonomously - Leads, organises & coordinates customer experience & customer support teams - Stock management - Staff sales & cash management - Updates on communication both verbally and using business tools - Company central task completion & sign off - Lead team briefs in the absence of Manager - Operations lead - Host with appropriate language skills - Co-ordinate and deliver training sessions **Customer Service/Sales** - Lead by example to maintain and protect brand integrity whilst resolving customer issues - Has significant impact on the sales results of assigned area/store - Able to access, read and interpret key business reports - Can make balanced, commercial decisions - Can lead a "walkround" - Coaches individuals and teams in the company selling culture sales model **Product Knowledge** - Co-ordinate and implement marketing initiatives e.g. in-store events - Uphold & coach brand standards and brand presentation - Implement price changes, handle pricing issues, handle callouts, take corrective actions **Standard Operating Procedures (SOP)** - Influences and motivates others to achieve company strategy - Able to coach & guide associates to deliver relevant department SOP compliance - Deliver operational training - Supports on-boarding of associates Level 1 and 2 - Operationally deputises in the absence of a Manager **Operations** - Lead a full count and complete floor set before trading commences - Partner with the floor teams to identify planogram changes - Review live inventory and complete call outs on company central program - Able to complete commercial walk round and give feedback on stock position - Receive and receipt delivery on IP and escalate discrepancies / in transits with Inventory Control - Manage iPod replenishment throughout trading day - Escalate all IT issues through Helpdesk - Manage day to day H&S and rectify/escalate issues as needed **Leadership** - Is a self-starter when it comes to completing work - Influences and motivates others to achieve common vision and goals - Provides guidance and support to all associates - Coaches & inspires the company way & cultural focus areas - Identify & feedback to colleagues & manager on performance **Competencies** - Ability to work autonomously and give proactive guidance in a fast paced and dynamic environment - Empower the team to put the consumer at the heart of what they do - Consistently demonstrates the company way & CFA’s - Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience) - Operational coaching & training - Able to prioritise work load, meet tight deadlines and specified standards - Excellent organisational, planning and time management skills - Ability to adapt to and implement change - Excellent communication skills and the ability to engage, motivate and influence others - Commitment to their own continuous development and supporting others - Required language: English + local language - Computer skills: MS Office INDTG **Salary**: £22,000.00-£25,000.00 per year **Benefits**: - Company pension - Employee discount - On-site parking - Store discount Schedule: - Monday to Friday - Weekend availability Supplemental pay types: - Bonus scheme - Commission pay Ability to commute/relocate: - Ellesmere Port, Cheshire: reliably commute or plan to relocate before starting work (required) Work Location: One location