Student Support Supervisor

16 hours ago

Preston, United Kingdom University of Central Lancashire Full time

Student services are seeking a passionate and motivated team supervisor to join The Student Support team who, provide support to students at our Preston campus. At the heart of what we do is a passion for enhancing our students' experiences.

The post holder will be required to specialise in an area of support i.e., International and Operations or Finance, and, in the absence of the relevant Student Support Coordinator, deputise at key strategic meetings. You will also take ownership of medium to complex cases, working in collaboration with colleagues across the institution for specialist support.

It is essential that you have recent experience of working in a busy customer service environment and are educated to degree level or have relevant experience. Have a knowledge of higher education, student support and issues effecting students from a wide range of backgrounds is desirable. We are looking for an individual with exceptional organisational skills, with an eye for detail, able to prioritise well and manage often multiple tasks and deadlines. A successful Student Support Supervisor will possess excellent customer service and time management skills, as well as a competency in Microsoft Office. You will need to be a skilled communicator, both written and verbal, with practical experience of working collaboratively and energetically with a wide variety of stakeholders in order to deliver excellent service levels within an environment where demands change frequently. It is essential that the post holder is able to manage challenging demands, priorities and pressures. The ability to work unsupervised and exercise judgement and initiative are essential skills as is the ability to create a positive impression with students and staff.

The post holder may be responsible for the supervision of a pool of staff including coaching and mentoring colleagues and undertaking appraisals.

This is a fantastic opportunity for a dedicated individual who is interested in enhancing service delivery.

Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.

**School/Service: Student Services**

**Contract Type: Indefinite**

**Interview Date: To be confirmed

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