Current jobs related to Call Centre Assistant - BarrowInFurness - North Cumbria Integrated Care NHS Foundation Trust
-
Call Centre Assistant
4 days ago
Barrow-In-Furness, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full timeThe team comes together for clinical supervision and team meeting regularly to improve knowledge and skills, share best practice and collectively contribute to the development of service improvements for staff and patients Main duties involved with the role. To support the service letter management processes for timely letter generation and remote...
-
Gp Assistant
3 hours ago
Barrow-In-Furness, United Kingdom Norwood Medical Centre Full timeKey requirements of the role Clinical services Carry out simple clinical observations and investigations work, such as dipstick, blood pressures, phlebotomy, Annual Review Tests, NHS Health Checks Supporting the practice with immunisations/wound care, including the covid and flu vaccination programmes. Conduct home visits as required. Other clinical...
-
General Practice Assistant
2 weeks ago
Barrow-In-Furness, United Kingdom Bridgegate Medical Centre Full time**Job Summary** We are seeking an enthusiastic and well-organised General Practice Assistant to work within Barrow & Millom PCN. You will be able to develop strong relationships across our practices, with scope to work from the practices. This exciting new role has lots of scope for development, so we are looking for someone who can adapt as the role...
-
Gp Assistant
4 days ago
Barrow-In-Furness, United Kingdom Atkinson Health Centre Practice Full time**37 hours per week over 5 days.** **Shift times - 8am - 3.30pm Monday to Thursday and 8am - 3pm Fridays.** We are seeking an enthusiastic and well-organised General Practice Assistant to join our busy practice. This exciting role has lots of scope for development, so we are looking for someone who can adapt as the role evolves to support our practice....
-
Call Centre Agent
2 weeks ago
Sutton-In-Ashfield, United Kingdom Dawsongroup plc Full timeWe are expanding our team and have an opportunity for a Sales Assistant/Call Centre Agent, to help the company through a period of change, growth, and opportunity. Here is a flavour of what you’ll be doing: - Identify and create qualified sales appointments - Work closely with the Head of Lead Generation and marketing team to identify sectors and target...
-
Medical Receptionist
2 weeks ago
Barrow-In-Furness, United Kingdom Norwood Medical Centre Full timeBecome part of our growing practice team! **Responsibilities**: - Greet and check-in patients in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or staff member - Schedule appointments and maintain the appointment calendar - Maintain patient records and update as necessary - Handle patient inquiries,...
-
Personal Assistant
2 days ago
Barrow-In-Furness, United Kingdom Yarlside Ltd Full timeAs the assistant to the Director, you will work closely with the Director himself and managers both internally and externally. Your main job role will be providing administrative support, using your organisational skills to arrange meetings and help the Director make the best use of his time by dealing with secretarial and administrative tasks. Other duties...
-
Teaching Assistant
7 days ago
Barrow in Furness, United Kingdom Step by Step Education Full timeTeaching Assistants needed in Barrow-in-Furness and the surrounding area! Step by Step Education is one of the leading Education recruitment agencies in the North West. We pride ourselves on providing our Teaching Assistants with a service that is second to none. Our consultants are all from an Education background and have empathy and support to offer...
-
Teaching Assistant
6 days ago
Barrow-in-Furness, United Kingdom Step by Step Education Full timeOverview Teaching Assistants needed in Barrow-in-Furness and the surrounding area! Step by Step Education is one of the leading Education recruitment agencies in the North West. We pride ourselves on providing our Teaching Assistants with a service that is second to none. Our consultants are all from an Education background and have empathy and support to...
-
Transport Assistant/apprentice
2 weeks ago
Barrow-In-Furness, United Kingdom Sinkfall Recycling Full timeBusiness Administrator level 3 Apprenticeship Job Role Facilitating office organisation and communication by performing administrative duties and acting as Transport Assistant. Business Administrator and Transport Assistant Duties - Provide office support to the Transport manager and Senior Staff. - Keeping well organised files including computer records...
Call Centre Assistant
2 weeks ago
The diabetic eye screening team has staff based at Ulverston, Kendal, Carlisle and Whitehaven. Although spread around the county, team work is an important part of the running of the programme.
The team comes together for clinical supervision and team meeting regularly to improve knowledge and skills, share best practice and collectively contribute to the development of service improvements for staff and patients
To take all incoming calls from patients wishing to make a retinal screening appointment, answering all calls in a timely fashion, making all retinal screening appointments, offering them a choice of appointment in line with geography of the region and appointments available. and to input, amend and update all patient data checked and confirmed during the call.
All other admin duties involved with the role.
- To print off patient invitation letters on a daily basis
- To take all incoming calls from patients wishing to make a retinal screening appointment
- To answer all calls in a timely fashion
- To make all retinal screening appointments and to input, amend and update all patient data checked and confirmed during the call when doing so
- To offer patients appropriate choice of appointments bearing in mind the geography of the region, evening and weekend availability, patient ability
- To ensure clinic appointments are booked accurately and appropriately to ensure clinic efficiency
- To cancel and rebook patient appointments
- To liaise with the retinal screening team when dealing with patient queries
- To respond to messages in a timely manner
- To cancel and rearrange whole clinics when directed by the Retinal Screening Manager or Grading and Quality Lead.
- To make proactive patient outbound calls when directed by the Retinal Screening Manager
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
Important Information
- Junk Mail is checked regularly
**Disclosure and Barring Service**:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
**The changes mean that**:
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
**Standard Check**: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
**Enhanced Check**: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
