Client Support Coordinator
5 days ago
Selwood are an industry leader in the design, manufacture and rental market for over pumping solutions.
Our teams span the UK and are committed to delivering exceptional service to our nationwide customers. To support our internal operations, we are looking to welcome a Client Support Co-ordinator to join our team.
The Client Support co-ordinator will a key contact for our nationwide branches and will be responsible for the management and processing of any missing or damaged equipment that occurs whilst our pumps are out on hire. The Client Support Co-ordinator will have daily contact with many different stakeholders across the business so no two days will be same so this role will be ideal for those that thrive on a busy, ever-changing environment.
This role is based at our Birmingham (Willenhall) branch.
**Main Responsibilities**:
- To build solid working relationships with the customer and internal staff.
- Investigate, communicate, negotiate and process missing, damaged and other operational charges as per internal procedures.
- To act as a single point of contact for customers.
- To ensure that all specific customer policies and procedures are adhered to.
- To take ownership of customer problems and complaints, escalate them to an appropriate member of the team who, in turn, will take ownership but with continued support.
- Administration of contracts, damage letters and invoices.
- To ensure that QHSE procedures are complied with.
- To maintain accurate records to produce KPI analysis.
- To ensure that communication with the customer is upheld as per agreed timescales.
- To liaise with the national pump rental branch network and sales teams to ensure high levels of service are maintained.
- To manage and resolve disputes or escalate when required.
**Qualifications & Skills**:
Essential:
- Excellent communication
- Literacy skills
- Numeracy skills
- Negotiation skills
- Organisational skills
- Word
- Excel
Preferable:
- PowerPoint
- Pump hire industry experience would be an advantage
**We can offer you**:
- Competitive salary
- Bonus Scheme with quarterly & annual element payable
- Pension scheme (contributory salary sacrifice)
- 24 days holiday + 8 Bank Holidays
- Increasing annual leave entitlement with long service
- Support development and training
- Employee assistance programme
- Employee discount scheme
- Employee referral scheme
**Workdry International Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.**
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£32,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
- Yearly bonus
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