Domestic Supervisor

The Worthgate School offers an outstanding international pre-university educational experience to students aged 14+ from all over the world. CATS students live and work in the beautiful Victorian Worthgate School Canterbury campus, studying for GCSEs, A levels and University Foundation Programmes, and preparing for admission to universities across the country and elsewhere. We pride ourselves on our approach to teaching and learning, with small class sizes and an informal atmosphere ensuring that students are treated as individuals and build great relationships with staff.

OVERVIEW OF THE JOB

Management of the cleaning team ensuring that all cleaning tasks are undertaken to the highest standard. To ensure that cleaning supplies and stock are maintain and procured within budget. Undertake health and safety checks and COSHH related to the domestic services

REPORTS TO

You will be directly responsible to the Operations Manager. You will work within the framework set by and under the general direction of the Principal.

MAIN RESPONSIBILITIES OF THE JOB

PERSON SPECIFICATION

Domestic Supervisor

**General**:
Oversee and Support Housekeeping Operations.

Operate within departmental budgets through effective stock and cost controls and well managed schedules.

Support departmental targets and objectives, work schedules, budgets, and policies and procedures.

Ensure consistently high operating standards in every area of Housekeeping as identified by the schools’ expectations.

Perform routine inspections of all housekeeping areas and report any issues to the Operations Manager

Effectively implement all housekeeping policies and procedures including Health and Safety, Safeguarding and Security.

Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork.

Ensure team members have an up-to-date knowledge of all room categories and building.

Assist the Operations Manager to maintain good communication and work relationships in all school departments especially Boarding Teams areas and with external customers and suppliers.

Ensure staffing levels cover business demands.

Ensure effective communication with the Maintenance team in reporting damage and maintenance requirements as they become apparent.

Ensure Team meetings are conducted on a weekly/ daily basis

Manage staff performance issues in compliance with the Company’s policies and procedures.

Support managing, training, and developing the team.

Provide excellent Student, Staff and Visitor service.

Assist other departments wherever necessary.

Any ad hoc duties as required.

**Health & Safety**:
Maintain safe and comfortable conditions for all staff, students, and visitors.

Implement the Group’s Health and Safety policies

Brief staff on Health and Safety issues

Maintain Safe working practices within the domestic department

Identify the areas for improvements within the department in consultation with the Health and Safety manager/Operations Manager

Carry out regular risk assessments and document the same

Advise the Maintenance Department in connection with any equipment that may pose a hazard, such as scaffolding, welding equipment, etc, used by in-house staff and contracted workforce

Ensure that all equipment is safe to use and in good working order

Keep up to date with Health and Safety legislation and Health and Safety Executive directives applicable to your operation

Security

Responsible for Unlocking and Locking the college at the directed times and for un-setting and setting the intruder alarm

Ensure that requirements of the company security procedures are observed in relation to staff, students, and premises.

**Personnel Administration/Recruitment**:
Ensure that all statutory and legal regulations are observed

Assist with the recruitment and appointment of domestic staff

To ensure that all new starters complete the 13-week induction

To ensure that all staff receive appropriate training, ensuring any gaps are identified and training is provided

To ensure that all staff are smartly presented and wearing the correct uniform

To report all absences and any other staff issues to the relevant departments

**Occasional Duties**:
Liaise with outside suppliers and agencies

Any other Task as directed by the Operations Manager or Senior Management Team

You will also be required to undertake additional duties during our Busy Summer School period, these additional duties will be notified to you prior to the commencement of the Summer School

What are we looking for?

An Domestic Supervisor working at The Worthgate school is always working on behalf of our Students, Staff and Visitors and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Housekeeping experience in the hotel/education/ retail sector in a managerial or supervisory capacity

A high school certificate or equivalent

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