Receptionist

2 weeks ago


Salisbury, United Kingdom Milford Hall Hotel Full time

Milford Hall Hotel is a boutique grade two
- listed hotel and is set in the heart of the historic city of Salisbury, a short walk from Salisbury Cathedral and a short scenic drive to the English Heritage site of Stonehenge.

This beautiful 45-bedroom hotel, boasting character and uniqueness is looking for a General Manager to join the team and lead the hotel through an exciting phase of its life by overseeing the completion of an extensive refurbishment to all guest bedrooms and public spaces. Following this refurbishment, the hotel will be re-positioned and re-launched to stand proud and beautiful once more with the vision of becoming the number one hotel in Salisbury under an international hotel brand. In the meantime, the hotel remains open and fully operational.

As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.

Yet the role is so much more than that, you’ll work closely with other departments to enhance guest the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.

Zero Hour contract, expected shifts per week - 3 to 4
- Shifts are based on 5 of 7 days on a shift pattern of early, late and weekends

Early - 07.00-15.00

Late - 15.00-23.00

**What you’ll need to be a Receptionist?**
- Greeting guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site food and beverage offerings.
- Providing advice and information about local attractions, restaurants and transport options
- Processing accurately all guest charges.
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and late departures
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in

Pay: £11.44 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person


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