Service Coordinator

2 days ago

Livingston, United Kingdom Randex Ltd Full time

We are seeking a highly organised and detail-oriented Service Coordinator/Administrator to join our team. This role involves key responsibilities in scheduling, planning, and coordinating our service team while ensuring excellent customer service and efficient administration support.

Key Responsibilities: working within a team your daily tasks may include:
Scheduling & Planning: Organise and plan daily schedules for the service team, ensuring smooth and timely operations.

Call Handling: Manage incoming phone calls, including service enquiries and breakdown reports, and provide timely responses.

Job Management: Create jobs in our system, allocate them to engineers, and ensure all work is completed within the agreed contract times.

Job Follow-Up: Chase engineers for completed job sheets and highlight jobs that need invoicing, particularly those requiring additional parts.

Service & Engineer Coordination: Book service appointments for engineers, maintain the job planner, and ensure jobs are efficiently scheduled.

Customer Service & Administration: Handle all associated customer service queries and ensure accurate administration support is provided.

Stock Administration: Assist with stock control, ensuring parts and materials are available for the service team as required.

**Requirements**:

- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Previous experience in a similar role is preferred.
- Proficient in Microsoft Office and other relevant software.
- Salesforce experience desirable

If you are proactive, efficient, and enjoy working in a fast-paced environment, we encourage you to apply

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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