Team Leader

**Field Team Leader**

**£25,000 per year plus £3,000 pro rata performance bonus per year (paid quarterly)**

**Worthing, West Sussex**

**Full time, Permanent**
- **Please note: this is a Hybrid role so you will be expected to attend the head office 2-days per week.**_

**Main Purpose of Role**

As a Team Leader you will be accountable for the day-to-day support and development of your team through performance management.

Your key success within the role will be using your customer service skills to proactively manage your team and build a positive rapport to assist and develop their skills whilst achieving strategic KPI’s.

**What we can offer you**
- Competitive salary of £25,000 per year
- Annual pro rata performance bonus of £3,000 (paid quarterly)
- Four free health assessments per year, plus a further 50% off any additional testing for employees
- 23 days annual leave, rising to 25 days after 1 years service, then rising 1 day for every year up to 28 days - plus 8 bank holidays off
- Matched company pension (up to 5%)
- Vitality life insurance - which comes with its own list of benefits including discounts of wearable tech, trainers, spa, gym memberships and more
- Company sick pay scheme
- Opportunity of progression with an ever-growing company

**What you would do**
- **The below is not an exhaustive list of duties and responsibilities and the post holder is**_
- **expected to undertake other duties appropriate to the role as may be reasonably required;**_
- Support and develop a high-performance culture by developing a highly effective team to meet and exceed set KPI’s
- Motivate the team to maintain high morale, low absenteeism, and low turnover
- Manage resources and prioritise workloads within the department to ensure
- achievement of service standards
- Proactively coach and support remote team members through regular 1:1 reviews to identify and address development needs and construct development plans
- Coordinate relevant training with team members to boost skills and knowledge, pluS ensure compliance on the Study
- Monitor team performance and output through predefined reports made available
- to you from the supplier
- Develop and provide accurate management information reports on a regular basis
- and within deadlines
- Research and answer complaints, identifying the causes and taking appropriate
- action
- Relevant briefings and training communicated to staff to ensure Company plans and procedural changes are cascaded and understood
- Take full responsibility for regularly updating own knowledge and monitoring team’s knowledge of regulations, company products, processes, and procedures
- Take ownership and accountability of team rosters, timesheets and expenses to ensure that these are accurate thus ensuring that the team member is paid correctly

**Key Skills, Qualifications, Characteristics & Attributes**
- Preferred: Proven experience managing/leading a remote team
- Excellent planning and organisation
- Excel and Microsoft Office programmes
- Excellent communication, coaching and feedback
- A natural conversationalist with an ability to communicate confidently on the phone
- as well as the ability to listen
- Excellent command of the English language - written and spoken
- Responsible, and reliable with the ability to take account for your own work and
- actions
- Good computer literacy
- Ability to work well under pressure
- Minimum 5 years previous customer service
- **We kindly ask recruitment agencies to refrain from making contact with us.**_
- **Any personal information you share with us will be treated in line with our company Privacy Policy.**_
- **Bluecrest Wellness Ltd is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.**_

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Application question(s):

- Do you have the right to work in the UK - and what documentation would you be able to provide for this

Work Location: In person