Centre Administrator

Contract Type- Permanent
- Full time / part time- Full time
- Savills Status- Staff
- Business Area- Savills Management Resources(SMR)
- Location- Gillingham
- Role / Team Overview
- **_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage_**

**Purpose of the **Role**

To fulfil all administrative duties within the Centre whilst supporting the Centre Manager as required.

**Key Responsibilities**

**General**
- The role of Administrator is pivotal to the success of the Centre Management operation as this person will need to ensure that there is close liaison between all on
- site parties, including management and operations, Security and Cleaning.
- The Administrator will take instructions from the Centre Manager on site. and will support the management, security and housekeeping teams.
- The Line Manager will be the Centre Manager unless otherwise agreed.

**Centre Management Office**
- Ensure incoming and outgoing post is dealt with in the correct manner.
- Ensure that the telephone is answered in a professional manner and within an appropriate ring time.
- Deal with all ad hoc general enquiries and help build the relationship between tenants, contractors and centre management.
- To control the level of stationery within budget and obtain costs savings where possible.
- Update any external extranet based working platforms on a regular basis

**Accounts**
- To liaise with the accounts team on any enquiries relating to payment of suppliers.
- Under instruction from the Centre Manager, to keep a track of all expenditure on the shopping centre, against the agreed budgets. These records need to be held in an agreed ‘Excel’ format that is separate to any accounts system.
- To raise works orders, checking receipts and invoices upon receipt.
- Preparation and issuing of invoices for service charge and promotional bookings.

**Other**
- Under instructions from the Centre Manager to ensure that all periodic reporting to the client, letting and managing agents is undertaken on a regular basis in an agreed professional manner.
- The co-ordination of periodic internal meetings to ensure that communication between all on site parties is satisfactory.
- To prepare, update and issue licence agreements and associated documentation upon request.
- To update the Elogbooks/Datatstation system on a daily / weekly basis with all relevant documentation keeping hard copies where relevant (safety Inspections / certificates / property diary / Contractor information / Permit to Works / Training and H&S / Meter readings).
- To provide support with in the collation of Newsletters, website and social media updates and event activity.
- To update social and digital channels as and when required.
- The co-ordination of periodic internal meetings to ensure communication between all parties is satisfactory.
- Checking, preparing and compilation of monthly payroll sheets for authorization by the Centre Manager.
- From time to time events will be held in the centre at evenings and weekend and flexibility and support will be required and as such transport should not be a problem to the applicant.

**Skills, Knowledge and Experience**

**Essential**
- A minimum of 5 GCSC’s including Maths and English.
- Excellent time keeping and time management skills.
- Reliable, helpful and well presented.
- Ability to work in a team, or alone under the direction of Centre Manager.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Able to take comprehensive minutes of meetings.
- Ability to deal with confidential information.
- Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- Typing speed of 40 wpm.
- Broad knowledge of office administration within retail environment.
- Experience of dealing with senior level staff confidently with excellent verbal and written communication.
- Ability to confidently use social media channels including Facebook / Twitter / Instagram.

**Working Hours**

Monday - Friday 9.00 am - 5.00 pm

**Salary**

£23,000

**Savills Benefits**

To find out more about Savills benefits please **click here**

**Use of Personal Data**

At Savills, our best asset is our people. We support, develop and challenge all of our people to become the best that they can be, by being themselves and adding their own unique DNA to our exceptional culture. We believe that whoever you are, wherever you come from, you can prosper and fulfil your potenti