Receptionist/administration Assistant

**Our opportunity for you**

Landau Forte Academy Tamworth Sixth & QEMS is a popular oversubscribed school in Tamworth with a very large and expanding Sixth Form. Following an increase in our numbers in Yr7 and Post 16 students, an exciting opportunity has arisen within the Academy. We are committed to prioritising the wellbeing of our staff through a wellbeing committee by committing to the Education Staff Wellbeing Charter.

**Key information**
- **Hours**: 8.00am to 1.00pm (with a 30 minute break)
- **Weeks**: Term time plus 5 days
- **Contract**: Permanent
- **Start date**: ASAP
- **Salary**: Competitive
- **Closing Date**: Wednesday 20th November 2024 at 9.00am

**What we can offer you**
- A supportive, cohesive and exciting working environment
- The chance to work with genuinely enthusiastic and happy students
- Career prospects within an innovative and ambitious Multi Academy Trust
- A meal allowance, commensurate with your working hours
- Membership of the Local Government Pension Scheme (LGPS) or Teacher Pension Scheme (TPS)
- Healthcare Cash Plan, from Westfield Health

**Person specification**

The type of person we are looking for will be committed to outstanding levels of customer service and be enthusiastic about working with young people. S/he will demonstration a willingness to contribute to the overall ethos and aims of the Academy in what is an extremely busy and varied role.

**Job description**
- Reception duties in line with Admin processes for front of house.
- Meet and greet visitors professionally in line with security requirements adhering to signing in/out processes using electronic and manual systems.
- Answer the telephone, dealing with all incoming calls and assisting callers promptly and courteously, transferring calls as required and taking/passing on messages as appropriate
- Providing administrative support under the direction of the Administration Manager.
- Assist with student record keeping at both sites in line with GDPR, including archive procedure.
- Take room bookings via the online room booking system and arrange for any additional request in relation to the bookings.
- Be committed to safeguarding and promoting the welfare of young people and follow the guidelines set out in the Academy policies.
- Be aware of health and safety with the Academy and how this affects the Admin Team.
- Assist with fire evacuation in line with the Fire Policy.
- Assist with other similar tasks as may be required.

Specific Skills and Abilities
- Committed to the safeguarding and promotion of the welfare of young people in line with the Academy safeguarding policies and procedures.
- Effective use of ICT packages, especially Outlook, Word and Excel - good keyboard skills.
- Ability to use relevant equipment and resources.
- Ability to multi-task and prioritise work.
- Professional telephone manner.
- Team player - ability to work constructively as part of a busy and friendly team.
- Customer focussed and able to relate well to children and to adults.
- Demonstrate a “can do” attitude including suggesting solutions, participating, trusting and encouraging others and achieving expectations.
- Good organising/planning - methodical with good attention to detail.
- Able to communicate effectively.
- Friendly yet professional, approach, demonstrating support and mutual respect.
- Open, honest and an active listener.
- Takes responsibility and accountability.
- Committed to the needs of the students, parents and other stakeholders and challenge barriers and blocks to providing an effective service.
- Is committed to the provision and improvement of a quality service.
- Acts with pace and urgency being energetic, enthusiastic and decisive.
- Has the ability to learn from experiences and challenges.
- Is committed to the continuous development of self and others by keeping up to date and sharing knowledge, encouraging new ideas, seeking new opportunities and challenges, open to ideas and developing new skills.
- Is adaptable to and embraces change.

**Qualifications and Experience**
- Evidence of a successful education.
- Educated with formal qualifications including GCSE (or Level 2 equivalent) in Mathematics and English Language or similar qualifications gained since leaving compulsory education.
- Administration experience.

**About The Trust**

Landau Forte Charitable Trust is a family of six Primary, Secondary and Sixth Form Academies across the Midlands. Established in 1989, our roots as a charity lie in the global finance and hospitality industries, with our founders Martin Landau and Rocco Forte. Their values combine in how our schools look after their children and young people; they aspire to a world-leading standard of innovation, entrepreneurship, service and care. We believe a brilliant education should be central to the development of every child and young person. Their learning, wellbeing and happiness is at the centre of every decision we take and every pound we spend.

Landau