Telesales

**Herts Timber**

Herts Timber is part of the Lawsons Group, which is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 740 employees and £190 million turnover, founded in 1921 and operates across London and the South East of England.

**The Role**

To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.

Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.

**Shift pattern - Monday - Friday 07.30 - 17.00 plus alternate Saturdays 08.00 - 12.00 = 44.5 hours per week.**

**Branch Postcode - SG6 1HR**

**Key Accountabilities**:

- Help to exceed branch Sales, Margins, and Gross profit
- Comply with company audit requirements
- Respond positively and effectively to customer's needs
- To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
- Source materials needed to meet customer requirements for items not stocked through the correct channels
- Agree the best possible margin when negotiating with customers in line with branch budget and targets
- Set and monitor Sales Team’s KPI’s
- Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
- Deal with customer queries effectively, pleasantly and in a timely manner
- Assist in the company stock counts, ensuring stock levels are maintained and merchandised
- Build rapport, be polite and courteous to customers
- Be vigilant to prevent loss of product by theft etc.
- To establish and maintain strong customer relationships through branch account management, which will include face-to
- To develop and maintain strong relationships with key customers
- To assist the Branch Manager with customer and project pricing
- To assist in the development and maintenance of customer and branch sales plans and customer retention of trading accounts
- To assist in the management and development of the branch team
- To support in the management of underperformance
- To manage effective completion of day-to-day branch functions in sales, operations & administration
- To responsibly manage customer feedback, always maintaining a positive attitude geared to resolving issues to a mutually satisfying conclusion.
- To complete all banking cash handling processes within the branch to a high standard

**We would love to meet someone who...**
- **
**Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales.
- Will promote and adhere to the company's cultures, values and professionalism
- Holds excellent interpersonal skills, confidence and ability to approach customers
- Is excellent in communicating, influencing and negotiating
- Has experience in developing positive relationships with trade customers
- Has excellent IT Skills
- Has previous experience in managing and motivating a branch team
- Has the ability to prioritise responsibilities under pressure and be self-motivated
- A professional approach and will promote and adhere to the company’s culture and values

**What is in it for you**
- Salary range from £26,500 - £33,000 depending on experience
- 23 Days Holiday + Bank Holidays
- Competitive / negotiable salary
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme

**Location**: Letchworth Garden City SG6 1HR, UK
**Job type**: Permanent / Full-Time
**Sector and subsector**:Sales | General
**Annual Salary Range**: Up to £ 33,000.00