Operations Coordinator

2 weeks ago

London, United Kingdom Hyve Group Full time

**Job Title**
Operations Coordinator

**Vacancy No**
VN861

**Employee Type**
Permanent

**Employment Type**
Full-Time

**Location City**
London

**Location Country**
UK

**Description**
ABOUT HYVE

Hyve Group plc is a next generation global events business whose purpose is to create unmissable events, where customers from all corners of the globe share extraordinary moments and shape industry innovation. Hyve Group plc was announced as the new brand name of ITE Group plc in September 2019, following its significant transformation under the Transformation and Growth (TAG) programme. Our vision is to create the world’s leading portfolio of content-driven, must-attend events delivering an outstanding experience and ROI for our customers. Where business is personal, where meetings move markets and where today’s leaders inspire tomorrows.

**Key Responsibilities**
As a Coordinator, you will report into the Senior Operations Manager and you will be a key member of the operations team, ensuring that the event runs flawlessly. Providing high levels of customer care and supporting both our customers and wider internal event team throughout the event cycle.

The Operations Coordinator is expected to deliver a range of tasks to support the of running of various sized exhibitions throughout the event cycle. These include:

- Liaising with our exhibitors, delegates, sponsors and show contractors providing high levels of customer service at all times
- Preparing and maintaining the event exhibitor manual, floorplans and show documents.
- Onsite preparation, including, managing all pre-show packing, ordering of goods, and onsite packs.
- Attendance onsite for periods of time at events is required

As an Operations Coordinator you will be the first point of contact for exhibitor enquiries and the smooth running and management of the onsite organizer's office at each event.

Key Responsibilities:

- Work alongside the Operations Manager to deliver the event plan from pre-show planning to onsite delivery
- Assist the Operations Manager in updating and maintaining the exhibition floorplan
- The main point of contact for exhibitors throughout the event cycle
- Manage all exhibitor communications, including the exhibitor manual.
- Manage relationships with key stakeholders (suppliers, designers, contractors etc.)
- Actively listen and identify customer needs and deliver excellent customer service at every interaction
- Be proactive and exchange information with other departments
- Work away from home at exhibitions to assist in the running of the organizer's office throughout the show tenancy
- Have an appreciation of the show budgeting system
- Understand and implement the Health & Safety systems both around the office and onsite
- To provide assistance and back up outside main duties, as required and requested by the operations manager and director of operations.

**Skills Required**:

- Customer care is key to this role, so you’ll have experience in this field.
- Planning and implementation skills
- Motivated and ability to be a team player
- Confident communicator
- Experienced in time management - hardworking with a sense of urgency
- Organized and calm under pressure
- Administrative skills in a busy and fast paced environment
- Ability to prioritize own workload
- A positive and enthusiastic demeanor
- A passion for customer service
- Computer literacy, including excel, word and outlook
- Attention to detail and accuracy
- Ability and willingness to work flexible hours and locations as required.

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