Technical Underwriter

**Location: Gloucester**

**Salary: Commensurate with experience plus a good range of benefits**

**Duration**:Permanent**

**Hours: 35 hours per week, Monday to Friday**

**About the Role**

The role holder will act as the technical specialist with responsibility for overseeing a number of scheme accounts, case work and the delivery of coaching, training, procedures and practices, technical updates, working with key internal and external stakeholders.

**Key accountabilities**
- Develop, negotiate and profitably underwrite /existing schemes business within own authority and in line with Ecclesiastical strategy.
- Oversee a book of established scheme business with everything that entails with annual reviews, budgetary discussions and relationship management.
- Act as referral point for the wider customer service area in the region and Scheme brokers.
- Provide structured coaching to individuals
- Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service.
- Use and champion the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships.
- Identify training needs and deliver training where appropriate
- Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
- Analyse team audit results and identify and implement solutions to improve future results.
- Understand and operate within regulatory framework and identify and escalate any risks to the business.
- Identify complaints, act upon them and resolve in line with company policy.
- Provide team manager support as and when required.
- Represent and promote Ecclesiastical at customer, partner and industry events where required
- Act as liaison between own area and the head office underwriting team
- Provide project support as required
- Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)
- Manage own caseload

**Key performance indicators**
- Delivery standard to within agreed SLAs
- Timeliness and quality of reporting
- Meet retention/NB targets
- Adherence to UW strategy
- Delivery of COR targets
- Increased level of technical competency within the UW team

**Knowledge, skills and experience**
- ACII qualified or commitment to achieve within an agreed timescale
- In depth insurance technical knowledge
- Appropriate IT skills
- Experience of effective stakeholder management within a commercial environment
- Confident and influential communicator with the ability to negotiate at all levels
- The ability to build and manage co-operative and productive relationships
- A proven track record of acting as a coach within a commercial environment
- Experience and ability to analyse and produce relevant MI

**What we offer**:

- A competitive salary
- Flexible working
- Competitive Group Personal Pension
- Annual Bonus scheme up to 24%
- 25 days annual leave plus bank holidays
- A holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare
- Company support for those studying for financial services qualifications

**About Ecclesiastical**

**Committed to making a difference**: We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)