Deputy Head of Soft Fm Services

Following our re-structure an opportunity has arisen for Deputy Soft FM manager which includes the day-to-day management of soft FM services including the cleaning and support services contract, the provision of catering meals contract, linen and laundry contract, pest control, window cleaning, waste and all other associated infrastructure contracts. The post holder will ensure all contractual obligations and targets are delivered

Following our re-structure an opportunity has arisen for Deputy Soft FM manager which includes the day-to-day management of soft FM services including the cleaning and support services contract, the provision of catering meals contract, linen and laundry contract, pest control, window cleaning, waste and all other associated infrastructure contracts. The post holder will ensure all contractual obligations and targets are delivered

Responsible for the management of a wide range of soft FM contracts across the Trusts property portfolio.

Responsible for ensuring that the day-to-day operational management of soft FM contracts and services are effective, efficient, fit for purpose and meeting patient’s needs.

Responsible for the management of the range of Soft FM in house services

Providing direction and support for the strategic development of Estates and Facilities, assisting the Estates and Facilities Directorate management team with the implementation of specific projects and action plans in association with the Trust Strategic plan.

Work in collaboration with the Head of Soft FM Services and Contract Management team in future strategy and planning.

To take part in the preparation of annual business plan.

To assist the Head of Soft FM Services with the development of best practice in environmental management focusing on innovation in catering services to reduce carbon emissions and carbon footprint across the FM functions.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us?We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Activate contract KPI failures

Chair and approve actions and minutes of meetings with external contractors

Process and log contract variations

To manage and liaise with soft FM contractors.

Use customer feedback mechanisms to assess performance of contractors and to make recommendations which will improve the patient’s experience.

Responsible for ensuring staffing levels and outputs match the level of business and service required

Work in collaboration with contract management

Ensure effective financial controls in managing all soft FM budgets and assets so that budgetary targets are met.

Assist the Head of Soft FM Services with the development of fully worked up and costed business cases for the provision of facilities services, identifying appropriate suppliers and ensuring finance issues are dealt with promptly and professionally.

Responsible for authorising online orders using Oracle