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Housing Officer

2 weeks ago

Diss, United Kingdom Cromwood Housing Full time

At Cromwood Housing we provide vital housing services to save the lives of people who are homeless, sleeping rough, seeking asylum and fleeing domestic abuse.

Our purpose is to remain one of the leading providers of social housing to the local authorities in London and Greater Manchester.

Cromwood is seeking a Housing Officer to be the main point of contact for a property in the Diss area which houses up to 110 people, mainly families. The key purpose of the role is to support vulnerable adults and children to ensure that they have a smooth transition into their new residence. The role involves tenant inductions, liaising with the residents to assist them with issues they may experience and working closely with key stakeholders to ensure a professional service is provided and maintained throughout the tenancy period.

A Standard DBS check will be required (paid for by Cromwood)

**Location**: Diss, Norfolk
**Contract type**: Full time, permanent
**Salary**: £29,000 per annum
**Hours**: Monday-Friday 8am-6pm, with a 1 hour lunch break

**Benefits**: 28 days annual leave (including Bank Holidays), company pension scheme

The role is based on site and includes a mix of administrative tasks and face to face interaction.

**The Housing Officer role involves**:

- Induct new residents to the property and review the occupancy agreement with them to ensure resident/s are aware and understand all aspects of the property before signing the agreement.
- Provide a guided tour of the facilities, prioritising emergency exists and the fire assembly point.
- Update the property database daily with any changes to occupancy including arrivals and departures.
- Assist the residents with booking GP appointments and transport if required.
- Undertake monthly property inspections to ensure residents are adhering to the property rules and ensure the property is of a good standard.
- Carry out weekly welfare check for the tenants.
- Provide support to the tenants and be the first point of contact for queries.
- Liaise with external stakeholders such as charity organisations.
- Manage any potential complaints received, this may include maintenance issues, anti-social behaviour, general property issues and environmental issues.
- Work closely with residents and offer advice to help promote wellbeing and positive behaviour.
- Update daily trackers and send them to key stakeholders.
- Retain records, reports, and other admin documents are accurate and organised.

**Requirements for the Housing Officer role**:
**Essential**
- Experience in a customer facing role
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Good conflict management skills
- Able to take instruction and follow policies and procedures
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- A collaborative and team-oriented mindset
- Good record keeping skills
- Strong computer skills - Word, Excel etc

**Desirable**
- Previous experience as a Housing Officer preferably in a Housing or professional setting
- Experience of dealing with ASB
- Previous experience working with vulnerable people
- Bachelor’s degree a related field (or equivalent experience)

If you have the required experience and skills described, and are looking for a challenging and rewarding role, we look forward to hearing from you.

We look forward to receiving your CV and cover letter explaining why you are suitable for this role. By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy. Your details will be seen by those assisting with the recruitment process, this includes recruitment consultants assisting Cromwood with the recruitment of this role.

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please tell us the first part of your postcode

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Diss HO