Lead Operations Liaison Engineer

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open - and this matters even more through a pandemic.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we’re moving to a hybrid approach with various options across workingfrom home, office, and our sites. We’ll cover this during the assessment process.
**What you’ll be doing**
A key role in Capital Delivery where you will be accountable for the guidance and management of a team of Operation Liaison Engineers and their engagement with internal teams within Thames Water. Working closely with team members and stakeholders, you’ll beresponsible for ensuring that the needs of our customers are met and the service we provide is continually improved.
As the **Lead Operational Liaison Engineer**, you will be accountable for the day-to-day management of the team and assist with technical escalations. You’ll provide support and will be required to travel across the whole of the Thames Valley.
This is a key role that facilitates the successful and seamless delivery of assets from validation, design, and implementation through to operational takeover, safeguarding and meeting regulatory and statutory requirements whilst maximising the benefit to ThamesWater. Compliance and assurance of the engagement process that is built into the stage-gate process are key in ensuring that operations teams and key stakeholders have been consulted through each stage gate.
**What you should bring to the role**:

- Have an appreciation of **operational team pressures**:

- Possess **conflict management experience** in a project delivery/contractor management environment
- Possess the **ability to work with ambiguity**and drive to achieve results
- **Be proactive, forward-thinking,** and work collaboratively to get things done
- **Be a credible leader** with the drive and energy to deliver, lead and guide the team, and drive a culture of health and safety across all teams
- Have expertise in one of the **four quadrants of above-ground/below-ground/water/waste**:

- Be able to identify and **breakdown system processes and operational and technological difficulties to assist in the development of solutions**:

- Understand **performance and quality management**:

- Understand the **‘Stage Gate’ process and intelligent client model**:

- **Have excellent communication** and interpersonal skills, to manage and develop key stakeholder relationships to improve business performance
- **Be competent** with the use of complex IT systems and standard office software

**What’s in it for you?**
This is a fantastic opportunity to join our engineering team within Thames Water’s Capital Delivery business area and help to shape a portfolio of projects. Working within an encouraging and collaborative team who live our values every day, you’ll be in a primeposition to make a difference to the business and our customers.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme.
Thames Water is a dynamic,?rewarding,?and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working?arrangements?, and really great benefits. We’re proud to be an equal opportunityemployer, Stonewall Diversity Champion, and Disability Confident Leader employer.?
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provideCustomer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’llbe given full training - it’s also a great opportunity to learn more about our business and meet colleagues.